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Cannot authenticate with web services

BregalasBregalas Member, Alpha Two
edited October 14 in Support & FAQ
I'm getting the message: An error has occured while attemtping to authenticate with web services. Please try again later {30}. I've been playing P3 and not had this issue beofre. I tried reinstalling the Launcher but to no effect. Any ideas or help would be appreciated.

Comments

  • theonsintheonsin Member, Alpha Two
    You can open a technical support ticket here: support.ashesofcreation.com

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    Ashes┊Discord
    I would agree with you, but then we would both be wrong.

    ~theonsin
  • BregalasBregalas Member, Alpha Two
    Thanks @theonsin, but when I try to send in the ticket, I get the message: Access to support.ashesofcreation.com was denied. You don't have the user rights.
    I am signed into the forums, so I don't know why it doesn't recognise me. There is a sign in link on the ticket page - but that doesn't seem to do anything. Now I'm stuck with my issue, as I can't even send Intrepid a ticket? Any advice/suggestions?
  • BregalasBregalas Member, Alpha Two
    Can anyone from the Intrepid team please reach out to help me?
    I have tried to create a ticket, but it won't send (I get the mesaage that access is denied, and that I don't have user rights - even though I am logged into the Forums. I am at a loss as what do next to get this issue resolved. Thank you.
  • MeppsMepps Member, Staff
    Bregalas wrote: »
    Can anyone from the Intrepid team please reach out to help me?
    I have tried to create a ticket, but it won't send (I get the mesaage that access is denied, and that I don't have user rights - even though I am logged into the Forums. I am at a loss as what do next to get this issue resolved. Thank you.
    Could you try to open a ticket from a different web browser, where you haven't logged in?
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  • BregalasBregalas Member, Alpha Two
    @Mepps - Thank you - that worked. I have submitted a ticket. I hope your Tech Team can work out what's going on
This discussion has been closed.