Support & FAQ
Greetings, glorious adventurers! If you're joining in our Alpha One spot testing,
please follow the steps here to see all the latest test info on our forums and Discord
Member, Intrepid Pack, Alpha One
edited October 19
Support & FAQ
I purchased the Intrepid Pre-Order Package back in Aug 2018. I seem to have missed Alpha One, but can I get the right forum roles, so that I don't miss out on spot testing / Alpha 2 etc.
Member, Phoenix Initiative, Royalty, Kickstarter, Alpha One
If you are just coming back to the forums after a long absence. (looking at your forum tag indicates so) then it may take 24-48 hours for your data under the old system to migrate. If after that time your relevant package in your account and forum roles have not updated, contact Customer Service using the ticketing system off of the main page and give them as many details as you can in the ticket. Just putting "Mah stuffz is missing and don't work!" just prolongs the process.
Member, Staff, Leader of Men, Alpha One
It seems we are having some issues with Roles being propagated correctly for players who have older accounts but are just now signing in to the forums.
Your issue should be fixed though. You may need to sign out of the forums and back to see the roles appear.
Moderator, Member, Founder, Kickstarter, Alpha One
Hi Thogger. It's been a couple days since you posted this question and no response to the answers given, so I'm going to asume the issue is fixed. I'm closing this thread now but if you have any other questions please feel free to reach out again.
This discussion has been closed.