Noaani wrote: » Nemeses wrote: » Noaani wrote: » Nemeses wrote: » If this is all true it’s an incredible poor response from IS, yes, I agree, they may get many of these types of tickets from morons trying to scam them, but it’s such a easy fix, account, blocked until ownership is proven. That would give me an incredibly easy way to pull a key leader out of the fight on a metropolis or castle siege. Please this is just rubbish, you going to hack an account first, its frightening that people are as stupid as this. Nope, I'm just going to say the account is hacked. If the resolution Intrepid have when there is a claim that an account is hacked is to lock the account (which is what you have said), then all I need to do in order to lock that account is claim that it is my account. It may only take them a few hours to sort things out, but if it is reported on a Friday night it will probably not be started until the Monday. I'm not saying this as a theoretical thing that could happen, I've seen it happen many times. It was common practice in EQ2 for a few years to get a key member or two of a rival guild locked out of the game when a contested raid encounter was due to spawn. SoE changed their practices because of this.
Nemeses wrote: » Noaani wrote: » Nemeses wrote: » If this is all true it’s an incredible poor response from IS, yes, I agree, they may get many of these types of tickets from morons trying to scam them, but it’s such a easy fix, account, blocked until ownership is proven. That would give me an incredibly easy way to pull a key leader out of the fight on a metropolis or castle siege. Please this is just rubbish, you going to hack an account first, its frightening that people are as stupid as this.
Noaani wrote: » Nemeses wrote: » If this is all true it’s an incredible poor response from IS, yes, I agree, they may get many of these types of tickets from morons trying to scam them, but it’s such a easy fix, account, blocked until ownership is proven. That would give me an incredibly easy way to pull a key leader out of the fight on a metropolis or castle siege.
Nemeses wrote: » If this is all true it’s an incredible poor response from IS, yes, I agree, they may get many of these types of tickets from morons trying to scam them, but it’s such a easy fix, account, blocked until ownership is proven.
Mag7spy wrote: » If anyone is following his reddit post its interesting there lol.
Taleof2Cities wrote: » Mag7spy wrote: » If anyone is following his reddit post its interesting there lol. Quite a few adorable comments from the OP in there … my favorite is: “I am also scared because these people are unable to think ahead.”
Taleof2Cities wrote: » Support issue threads tend to quickly die in the Forums because: 1. The full account of the events from the player’s perspective is rarely given. 2. Explanation from the Support Team is never made public. If the player’s account is accurate, they still could have enabled 2FA to add security and prevent the hack.
Lodrig wrote: » Noaani wrote: » Nemeses wrote: » Noaani wrote: » Nemeses wrote: » If this is all true it’s an incredible poor response from IS, yes, I agree, they may get many of these types of tickets from morons trying to scam them, but it’s such a easy fix, account, blocked until ownership is proven. That would give me an incredibly easy way to pull a key leader out of the fight on a metropolis or castle siege. Please this is just rubbish, you going to hack an account first, its frightening that people are as stupid as this. Nope, I'm just going to say the account is hacked. If the resolution Intrepid have when there is a claim that an account is hacked is to lock the account (which is what you have said), then all I need to do in order to lock that account is claim that it is my account. It may only take them a few hours to sort things out, but if it is reported on a Friday night it will probably not be started until the Monday. I'm not saying this as a theoretical thing that could happen, I've seen it happen many times. It was common practice in EQ2 for a few years to get a key member or two of a rival guild locked out of the game when a contested raid encounter was due to spawn. SoE changed their practices because of this. That is rather trivially prevented if IS just checks first if the account has had a recent PW change, if it has not then locking is rejected and the burden of proof is put on the accuser.
BlackBrony wrote: » I had a guildie that had their account hacked. Somehow they gained access. Of course when these things happen it's a huge problem. It was a 250$ account, not a free one, mind you. They had to buy another key to get access to alpha 2. They contacted IS support and the last email they received said: "you're responsible for the security of your account. We consider the matter closed."
Fantmx wrote: » It is inevitable that our accounts get hacked?
BlackBrony wrote: » I had a guildie that had their account hacked. Somehow they gained access. Of course when these things happen it's a huge problem. It was a 250$ account, not a free one, mind you. They had to buy another key to get access to alpha 2. They contacted IS support and the last email they received said: "you're responsible for the security of your account. We consider the matter closed." This is not MY problem. But if someone had a problem like this, and they received this kind of reply, how can I trust that it won't happen to me in the future? Accounts GET hacked all the time, it's inevitable. Does this means that if it happens to me when the game is live I am going to lose my progress because "you're responsible for the security of your account"????? Would you feel happy if you received this kind of reply from a company to which you paid and invested time in? Would you feel safe with this kind of customer support?
