[Bug Hunting] GPU Crashes and Running Out of VRAM

Hey all!

We are looking for more information for players with high-end GPUs running out of VRAM. If you're running out of VRAM, we would like to know:

How long were you online?
Where in the game were you at when this happened?
Are there any steps you can take to reproduce the issue consistently?

You can also send your logs directly to us this way. If you reported GPU crashes previously, this page has been updated with more diagnostic steps.

If you continue to have issues, please turn on "Enable GPU Crash Debugging" in your launcher. Having this on will take up more space on your computer.

Thanks to everyone that spends time sharing info here, and turns on "Enable GPU Crash Debugging," so we can try to resolve crash issues.

Edit: Hi all!

The team is still investigating reports of this.

In addition to sending your logs immediately after having crashed, please also include a dxdiag file so we can better understand what's going on

Find more posts tagged with

Staff

Comments

Vaknar

For those of you that are crashing due to VRAM, have you tried lowering your settings? If so, did that fix the issue?

bigheadkitty

My CPU temp spike to 70C and set my computer into shutdown.
I9-13900k
RTX 4070
128GB Ram
WIN 11
990 PRO SSD

About 15 m ins in game near lionhold goblins.

Vongiraffe

11th gen i7-11800H 2.30 GHz
16 GB RAM
Win 11 64 bit
NVIDIA Geforce TX 3060

During Stress test I would get to lionhold and crash. Now I cant even leave the starting area before I crash. Memory issues is the same as everyone else I assume. I'll keep fiddling to see if there is something to be done on the user end.

Raphyiel_Lanyier

***FIXED***

I was able to resolve this issue by updating BIOS. I also updated my graphics drivers and optimized my 3D settings in NVIDIA Control Panel, but I wasn't able to play until after I had updated my BIOS to the latest version. Hope this helps some folks who are struggling like I was.

Raphyiel_Lanyier wrote: »

I am seeing a crash every time I try to launch the game. The screen goes dark like it is launching the game from the client, but then it crashes.

Specs:
13th Gen Intel(R) Core(TM) i9-13900K 3.00 GH
64.0 GB (63.7 GB usable)
ASUS NVIDIA GeForce RTX 4090
Samsung UltraWide Neo G9 Pro

Q&A:
How long were you online?
Unable to get online with the game. These crashes are happening when I try to launch the game from the client.

Where in the game were you at when this happened?
At the client. The game crashes when I try to "Launch Game" from the client.

Are there any steps you can take to reproduce the issue consistently?
Yes. This occurs every time I try to click the "Launch Game" button in the client.

CriminalCupcake

So are we ever gonna get any updates on this being fixed? Literally can't play any UE5 games with the AOC launcher installed due to VRAM issues.

Morty

Vaknar wrote: »

For those of you that are crashing due to VRAM, have you tried lowering your settings? If so, did that fix the issue?

I would love to try this. I can't even load any screen.

Miguel_D

Specs PC:
13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
32 GB RAM
NVIDIA Geforce RTX 4090
Windows 11
server: Lotharia(EU)
My drivers are fully updated.

Where in the game were you at when this happened?
The game crashes when I try to launch the game or I get the out of VRAM message. I'm unable to play.

I tried it on:
4K setting on low, medium, high and ultra. With or without DLSS.
2k setting on medium, high and ultra, with or without DLSS.

*Update*:
I launched the game on my laptop instead of my PC and no VRAM issues so far. Settings: 2k resolution on medium. I do see the ghost wall in the starting area where the portal is and it's very laggy.

Specs laptop:
AMD Ryzen 9 7945HX with Radeon Graphics 2.50 GHz
32 GB RAM
Nvidia Geforce RTX 4070
Windows 11

sharnor

As the title says, I'm completely unable to launch the game. As soon as the client starts, screen goes black with an error message about GPU memory attribution being too low to play the game, on a geforce 4090 -_-

Tried to reinstall graphics drivers etc. every single other game works perfectly fine

LickMyPikachu

Updating the BIOS did not fix the issue for me. Seemed slightly better on the performance side. But still crashed after a few minutes of gameplay.

Shudder12621

Some people have a problem with the out of Vram error either inside the loading sreen or after being in the game. After trying around i at least found a fix that should work. Or it did for me anyways. After i saw that my cpu goes to 5.7 GHz when iam inside the loading Screen, i played around a little. It seems limiting your GHz to around 5 does the trick. There is another solution that can work its switching to DX11 instead for 12 but i couldnt figure out how to do it in AshesofCreation.
Hope that will help atleast some people here to finally start testing.

Excuse my bad english pls not a native speaker

LickMyPikachu

LickMyPikachu wrote: »

Updating the BIOS did not fix the issue for me. Seemed slightly better on the performance side. But still crashed after a few minutes of gameplay.

I turned off my second monitor and disabled any CPU overclock curve. Have been able to play 15 minutes without crashes now

Thomassay

How long were you online? -> it crashes like every "couple" min, depends, sometimes more, sometimes less
Where in the game were you at when this happened? -> the more players i can see, the more often it crashes
Are there any steps you can take to reproduce the issue consistently? -> just face more players lol

Radeon RX Vega 56 OC 8GB
AMD Ryzen 7 3700X 8-Core
RAM 16,0 GB

alteran

I'm okay with two monitors and ultra settings now. For most people with powerful CPU the treatment is to disable any CPU accelerations, boosts, etc in BIOS. This is the issue with UE5. After doing that didn't face this issue again

CapFog

Specs
AMD Ryzen 5 3600 6
16 GB RAM
First: RX 5700 XT (8 GB)
Changed to: RX 7800 XT (16 GB)
Windows 11
Different resolution from 2560x1440 till 1024x768 and graphics low till high
BIOS and graphic driver updated

Where in the game were you at when this happened?
Between the first quest sending you to lionhold and arriving in lionhold (bewtween 30 sec in game and 3 minutes)
Sometimes with an error message "...video memory trying to allocate a rendering ressource...." followed by a black screen or sometimes directly to the black screen

Are there any steps you can take to reproduce the issue consistently?
Yes i tried it now 12-15 times over the last 3 days changing the resolution, the graphics quality or even the card to higher memory version. The system crashes latest after a couple of minutes. It never crashed in the character creator even being in there for 30 minutes.

Edit

Switching to performance mode in BIOS ("Asus optimal") made the difference for me.
I was able to play for more than 30 minutes without crashing

Edit

Crashing again after a couple of minutes seems the reason is somewhere else.....

patrick68794

More information on your hardware?

tautau

When I try to log in, I get a message that I need an additional 56,970 M of free memory, I have almost 50G free memory on my hard drive. I have cleared my computer cache, when I try to use the login screen 'clear cache' button, it says I cannot while downloading, which I am not doing. Thanks!

Macrobat

If I had a GPU crash (black screen, had to restart PC) but couldn't use crash reporter, how can I upload the logs/dump files directly?

Miguel_D

I fixed the VRAM and crashing issues by updating my BIOS—the one component I hadn’t updated yet, since it requires a manual update process. I played for a few hours at max settings and no crashes so far.

Here’s a quick guide to the steps I followed:

1. **Download the BIOS Update**
Go to your motherboard manufacturer’s website (MSI in my case) and download the latest BIOS update specific to your motherboard model.

2. **Prepare the Update File**
Unzip the downloaded files, then copy them to a USB flash drive. Ensure the drive is formatted correctly and only contains the update files for a smooth update process.

3. **Update Your BIOS**
Restart your computer and enter the BIOS menu. Update your BIOS with the USB flash drive.

For more detailed instructions on accessing the BIOS and updating it, here are two useful videos:
BIOS update video:

https://youtu.be/sKMub20CUNI?si=aOe9PfC79ly0jGAa
How to acces your BIOS video:

https://youtu.be/kyHk1mxH1MQ?si=AM5DiyVJhg-1IeAF

CriminalCupcake

Miguel_D wrote: »

I fixed the VRAM and crashing issues by updating my BIOS—...

For those of us who've also updated BIOS and aren't fixing this, any other suggestions? This VRAM error is also affecting Ark Ascended for me, another UE5 game. Everything was fine before the 22nd.

Arbron

Specs
CPU: AMD Ryzen 7 5800X
RAM: 32GB
OS: Windows 11 Pro
GPU: Nvidia GeForce RTX 3070 Ti

How long were you online? ~ 5-10 minutes each time
Where in the game were you at when this happened? - various places in Lionhold
Are there any steps you can take to reproduce the issue consistently? - doesn't seem to be any particular action that causes the crash.

I do run dual monitors, saw another comment about someone turning off their second monitor and the game not crashing, will give that a try.

Error message that I get is out of GPU Memory, but I've played with my GPU monitoring software on the second screen and the GPU memory does not ever get close to maxing out, so I'm not really sure the game is identifying the cause of the crash correctly.

Do we need to enable the GPU crash logging in the launcher AND also manually send in logs? Happy to do so, but don't want to cause multiple reports for each individual crash.

Child Item