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Norton Antivirus Issue

1manwolfpack1manwolfpack Member, Alpha Two
edited November 2024 in Alpha Two Bug Reporting
When I try to download the launcher from the website, Norton blocks the download citing it as malicious. After purchasing access to the Alpha 2, I cannot download the game. Is there a work around for this?

Comments

  • Taleof2CitiesTaleof2Cities Member, Alpha Two
    edited November 2024
    .
  • NightwraithNightwraith Member, Alpha Two
    I am having the same problem, it is insisting that the launcher downloaded from the site has malware attached to it.. I think it said WIN32-malware.gen or something like that.
  • QueensownQueensown Member, Alpha Two
    I am having the same issue with AVG - wont let me download launcher :(
  • NightwraithNightwraith Member, Alpha Two
    Yep I think they might have a breach. I went and added some exceptions to the antivirus and allowed it in anyway because surely Intrepid didn't allow this on purpose, but my system is screaming at me any time I try to touch the launcher lol.

    qusrkfpnnv0r.jpg

  • thunderfury2024thunderfury2024 Member, Alpha Two
    I used used Norton myself in the past. It felt like it found suspicious behavior with every new file. Even with drivers from the Asus website.

    Since I've been using Windows Defender, this hardly ever happens any more.
    Personally, I would no longer use Norton, it only costs money and offers no more protection than the free solution included with Windows.
  • HarryZyHarryZy Member, Alpha Two
    Got the same issue here , sent the installer to Norton for examination. Ill post if they send any answers.
  • dayliwalkadayliwalka Member, Alpha Two
    Had the same with the launcher yesterday. had to puit a massive amount of exceptions to download and install. NEVER EVER had the problem with any other game so far. so i don't think that my Avast is too sensitive or so. For me it was a Win32:Malware-gen. was able to install the launcher this morning and the "start launcher after installation" threw another error like that. very sus
  • 1manwolfpack1manwolfpack Member, Alpha Two
    Since so many people are having issues with the launcher, it would be great to get some feedback from the dev team. It would suck to miss out this weekend, since I just bought in.
  • thunderfury2024thunderfury2024 Member, Alpha Two
    edited November 2024
    1manwolfpack wrote: »
    Since so many people are having issues with the launcher, it would be great to get some feedback from the dev team. It would suck to miss out this weekend, since I just bought in.

    Just create an exception for the file or uninstall the Norton garbage and use windows defender.

    Upload the file to virustotal and you will see its false postive.

    Norton, AVG, Avast is same company.
  • HarryZyHarryZy Member, Alpha Two
    edited November 2024
    thunderfury2024 wrote: »
    1manwolfpack wrote: »
    Since so many people are having issues with the launcher, it would be great to get some feedback from the dev team. It would suck to miss out this weekend, since I just bought in.

    Just create an exception for the file or uninstall the Norton garbage and use windows defender.

    Upload the file to virustotal and you will see its false postive.

    Norton, AVG, Avast is same company.

    I tried what you recommended. Uploaded all three of the .exe files and two came back flagged. both the patcher and Updater flagged of a couple of vendors. Any thoughts?
  • thunderfury2024thunderfury2024 Member, Alpha Two
    The reference to Virustotal only related to the fact that it is obviously a false positive.

    The status will not change in Norton until the file has been checked again.

    It may speed up the process to use the following form and submit the file.
    https://safeweb.norton.com/file_dispute

    Otherwise you have to wait until Intrepid does something.
  • 1manwolfpack1manwolfpack Member, Alpha Two
    So far, I have made an exclusion for the url, then for the download, but it keeps quarantining the file, can't restore, can't install, can't play. I have already submitted a dispute to Norton, and nothing. It's kind of bullshit, fix the launcher link, file, or whatever the hell you have to do, or refund my purchase.
  • 1manwolfpack1manwolfpack Member, Alpha Two
    UPDATE : Resolved, finally after 3 exclusions, turning off all antivirus, and getting lucky, I am finally in. I have never had so much trouble getting a download or install to happen, ever.
  • TommaLlammaTommaLlamma Member, Alpha Two
    edited November 2024
    I turned off Norton as well and I got the game to Download. However the "easy anti-cheat" is still blocked by Norton somehow. I'm not sure what to do.
  • sandshrew_ninjasandshrew_ninja Member, Alpha Two
    edited November 2024
    This is what worked for me:
    - Disable Norton to download installer
    - Add Exclusion for installer
    i.e. C:\Users\<user>\Downloads\IntrepidInstaller-0.3.260.12945.exe
    - Run installer to install launcher and anti-cheat
    - Add Exclusion for launcher location
    i.e. C:\Program Files\Intrepid Studios\*
    - Add Exclusion for anti-cheat temp file (should be MSI in filename, this should stop the anti-cheat block)
    i.e. C:\Users\<user>\AppData\Local\Temp\MSIxxxxx.tmp
    - Turn all Norton protections back on
  • GrapefnNutzGrapefnNutz Member, Alpha Two
    Are they going to implement a fix to this? I cant get mine to work at all. Even after disabling. Kind of ridiculous to pay for something and all these other people are having issues but no mention about a dev fix.
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