DirectX 12 bug (Can't launch game)

I keep getting this error: "DirectX 12 is required to run this application. Please ensure your OS and graphics card support DirectX 12 and try again."

Note, I have direct X 12, and my drivers all say they support it, I have the most recent updates from windows, and all the drivers say they have the best update.

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Frost01

For everyone having this issue, do you have an Intel Iris Xe graphics card? (I do, and have seen several on this thread that do)

smarmyfish

Frost01 wrote: »

For everyone having this issue, do you have an Intel Iris Xe graphics card? (I do, and have seen several on this thread that do)

yes

Roshen

Hello all,

The team is working to investigate this issue, and they'd like DirectX Diagnostic (DxDiag) from testers having this issue to help us sort this one out.

I've DM'ed people from this thread, but if either you don't get the DM or you see this thread later, this is how to send this to us so the team can investigate:

Use the steps below to generate a DxDiag:

Hold the Windows key on your keyboard.
Tap the R key to open the Run window.
In the pop-up window, type: dxdiag
Press the Enter key
The DirectX Diagnostic Tool will load.
If there is a pop-up window asking about digital driver signing; click Yes to proceed.
Click the Save all information button
Click the Save button
The file should be saved to your desktop as dxdiag.txt
Click the Exit button
Please attach the dxdiag.txt file to the Support Ticket.

For subject in the Support ticket, please write "DirectX 12 Issue" and send this to us here: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614

0odles

I fixed it with a gpu upgrade. Have a 980ti now and a i7 3k which is still below mins but works great.

fenoxion

Same problem here! I'm running on an acer inspire with an intel iris xe graphics card, with supposedly meets the minimum system reqs. I've tried pretty much all the fixes in this thread, or the equivalent thereof, and nothing has worked so far. If anyone comes across a solution, please post it here for the rest of us!

Edit: I posted this without checking page 2 of the forum. The problem is being worked on.

Update: I got an email back with some suggestions with how to fix it, and it's all stuff that's already on this thread. However, I checked the comparison stats between the Iris Xe and the Nvidia gtx 1070 (minimum req), and it does sound like the Iris Xe is a bit sub-par. I don't know how significant of an impact that would make on the game's performance, but unless anyone with the Iris Xe has made it work, we might just have to wait for the game to develop a bit more.

Donut310

Last week some people were able to add the argument to the launcher "-dx11" and run the game for a short period. This no longer works.

I've compared my dxdiag to someone else's, and it appears the type of DX12 required is a newer version than some people are able to obtain.

There is an easy fix to this which is to create a hotfix with a DLL or patch allowing people with older versions of DX12, or just simply having any version of DirectX12, to be allowed to run the game.

Flag1

Same issue here. very frustrating.

Fwendly

Tried all older gpu drivers, Directx cannot be upgraded since i have newer version... devs work faster pls

Donut310

Fwendly wrote: »

Tried all older gpu drivers, Directx cannot be upgraded since i have newer version... devs work faster pls

They just need to enable all versions of DX12. What GPU do you have?

NCCHennessey

Morning all - just wanted to see if there is an update here? I still seem to receive the error (although I acknowledge it’s midweek and servers aren’t up) and we’ve missed out on two weeks of testing

BackgroundDust

worth noting that both my computers with nvidia had no problem: 1080Ti then upgraded to 4080 super; the two computers with Intel graphic cards had the same issue and older gaming laptop with AMD card had the issue described above.

also, either on all or most of installs I had to go through missing 'xinput1_3.dll' error, to solve it need to download installer from https://www.microsoft.com/ en-us/download/details.aspx?id=35

inquisitorm

BackgroundDust wrote: »

also, either on all or most of installs I had to go through missing 'xinput1_3.dll' error, to solve it need to download installer from https://www.microsoft.com/ en-us/download/details.aspx?id=35

This is completely distinct from the issue we have been experiencing here. I haven't heard much of an update and hope there is still some visibility on this issue.

Fwendly

Donut310 wrote: »

Fwendly wrote: »

Tried all older gpu drivers, Directx cannot be upgraded since i have newer version... devs work faster pls

They just need to enable all versions of DX12. What GPU do you have?

agreed, Wish they would
GTX 1070Ti

GrumpyGeezer

Any update on this challenge? Opened up a support ticket a while ago but have not heard back yet.

ProducZ3R0

Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35 )

fenoxion

ProducZ3R0 wrote: »

Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35)

Just tried this, says the download is no longer available

ProducZ3R0

fenoxion wrote: »

ProducZ3R0 wrote: »

Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35)

Just tried this, says the download is no longer available

Sorry my bad, it added the ")" as part of the link, retry now. it should work.

Donut310

ProducZ3R0 wrote: »

Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35 )

It doesn't work

inquisitorm

ProducZ3R0 wrote: »

Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35 )

The issue presented in this thread is not describing the launcher not updating. The error we are running into is when attempting to start the game that "Direct X 12 is required to run this application."... and the application not starting despite Direct X 12 being present on our machines.

Donut310

I guess the patch didn't include us this week, soo maybe next week. If it extends to Phase 2, idk. I'm not asking for compensation but some of us did buy the Phase 1 packs and haven't been able to play at all due to this error...

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