Can I just play the game I paid for without video crashes?

I am not asking for Chad perfection, so I don't see this as an unreasonable request. Video crashing forcing me to hard reset randomly happens, at any in-game setting, whether in town or wilderness, anywhere from within one minute of turning on computer and logging in to within an hour or two.
I have 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz 3.50 GHz 128GB and an NVIDIA GeForce RTX 3090.

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Gizban

You didn't pay to play, you paid to test.

nanfoodle

It's a pain but Steven was clear don't pay to play. This is 100% a test environment.

ItsNyx

I'm very sorry to hear you've run into technical challenges with Alpha Two. If our typical troubleshooting steps don't help (uninstall/reinstall/repair) please contact Customer Support with your game logs and they will help as soon as they're able. Moved this over into our bug reporting section for visibility!

kadimir

pyreal wrote: »

You didn't pay to play, you paid to test.

Honestly most people probably paid to play but it's a mutually beneficial arrangement.

That said, the expectations people have paying to participate in alpha are wild and I think an unskippable video from the devs before you can actually buy the access would probably save us from some of these posts.

Arcano_

Master thread here: https://forums.ashesofcreation.com/discussion/62010/bug-hunting-gpu-crashes-and-running-out-of-vram#latest

We all paid to PLAYTEST; not just play or test. The expectation was you pay $150+ to at least get in the game and report bugs; instead some of us are prevented from doing that despite matching recommended specs and sending in logs.

Intrepid fixes the spawns of NPCs, the damage of spells, and caravans but leaves one of the biggest problems (the only one that is actively bricking some PCs as shown in master thread) to fester with a repeat trite message: "we're still working on it, send more logs".

You don't have to be ideologically supportive, and you can admit that this is below the standard.

Vaknar

Please also make sure your BIOS is up to date

🔸 Players with certain Intel processors may be presented with a message concerning known stability issues with their CPU. This message will direct to an Epic known issue. (See Known Issues here)

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