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Error. Code: 525 - Unable to sign in to a spesific character

tkjerstadtkjerstad Member, Alpha Two
edited January 6 in General Discussion
Hi,
I was in Halcyon dealing with some storage work, when I got the bug where items couldn't be moved. So I relogged. When I logged back in my character kept falling through the map, so I decided to relog again.
Now I get an error saying 525 when trying to login to that character.
I have tried the following to resolve the issue:
1. Restart the client.
2. Ending all related tasks in taskmanager
3. Restart PC
4. Repair game from launcher
5. Clear Cache from launcher
6. Reinstall the game from launcher
7. Relog from the website

None of these things has helped resolve the issue.
It appears to be a character only problem, as I am able to login to alternative characters.
This characters name is Arassuil, on Lotharia EU.

Please, any help our advice would be greatly appreciated!

Comments

  • same issue
  • tkjerstadtkjerstad Member, Alpha Two
    edited December 2024
    chasster wrote: »
    same issue

    What were you doing before the issue started?

    Found any thing to try?
  • chassterchasster Member
    edited December 2024
    My character stuck in the ground so i decide to relog. Then my character falling through the map so i relog again and get 525. I try everything like you do too and it not help.
  • tkjerstadtkjerstad Member, Alpha Two
    chasster wrote: »
    My character stuck in the ground so i decide to relog. Then my character falling through the map so i relog again and get 525. I try everything like you do too and it not help.

    Ok, so then I assume the issue is that the characters are stuck in some kind of oblivion and not able to load it properly. Hopefully a restart of the servers resolves the issue. Otherwise I am not quite sure what can fix it. But It is important that they find a solution to the endless falling problem.
  • tkjerstadtkjerstad Member, Alpha Two
    I've created a ticket too: 72206
    The problem was not solved after a restart of the servers.
  • tkjerstadtkjerstad Member, Alpha Two
    2 restarts has been done, problem not solved.
  • verchantedverchanted Member, Alpha Two
    Having same issue, no fix yet
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