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DirectX 12 bug (Can't launch game)

13

Comments

  • FwendlyFwendly Member, Alpha Two
    guess we are doing the hardest testing
  • FwendlyFwendly Member, Alpha Two
    Dresk [has Remnant II] 22 Jul, 2023 @ 8:08pm
    DirectX 12 is not supported on your system..."
    If you are receiving this message, it is possibly due to your system not having DirectX Agility installed. DirectX Agility is not something that's only available in the latest Windows 10 version or only Windows 11, it's available in a variety of versions given you have required revision or higher. For some reason it can escape being installed through Windows update at times.

    The easiest way to check if you have DirectX Agility is if you have the file C:\Windows\system32\D3D12Core.dll . If you have this file, lacking Agility is not your problem and I apologize for wasting your time. If you do not have this file, you must install DirectX Agility.

    also the windows version could matter more then expected
  • fenoxionfenoxion Member, Alpha Two
    Fwendly wrote: »
    Dresk [has Remnant II] 22 Jul, 2023 @ 8:08pm
    DirectX 12 is not supported on your system..."
    If you are receiving this message, it is possibly due to your system not having DirectX Agility installed. DirectX Agility is not something that's only available in the latest Windows 10 version or only Windows 11, it's available in a variety of versions given you have required revision or higher. For some reason it can escape being installed through Windows update at times.

    The easiest way to check if you have DirectX Agility is if you have the file C:\Windows\system32\D3D12Core.dll . If you have this file, lacking Agility is not your problem and I apologize for wasting your time. If you do not have this file, you must install DirectX Agility.

    also the windows version could matter more then expected

    Have it, still getting the error :(
  • rtfmxrtfmx Member, Alpha Two
    Installing Windows 11 with a full driver package helped me solve this problem
  • NCCHennesseyNCCHennessey Member, Alpha Two
    Did you not have Windows 11 prior? Checked and my drivers are all up-to-date.
  • FwendlyFwendly Member, Alpha Two
    So the question is now: Is Ashes testing worth the migrate to Win11, or wait for final that should work with my Win10...... i hate these kind of choices
  • inquisitorminquisitorm Member
    I mean as someone who has windows 11 I have been getting this error.
  • FwendlyFwendly Member, Alpha Two
    inquisitorm wrote: »
    I mean as someone who has windows 11 I have been getting this error.

    ye so win 11 migration is no guarantee to get this working.
    then we have to wait for devs to care
  • inquisitorminquisitorm Member
    Disappointed to see that this is not on their known issue list. Perhaps it's because we are such a small population or perhaps it's because of a bunch of replies to the conversation with solutions to different issues muddling the conversation. This is likely so low priority for them that the ticket either doesn't exist or is forgotten.
  • Donut310Donut310 Member, Alpha Two
    inquisitorm wrote: »
    Disappointed to see that this is not on their known issue list. Perhaps it's because we are such a small population or perhaps it's because of a bunch of replies to the conversation with solutions to different issues muddling the conversation. This is likely so low priority for them that the ticket either doesn't exist or is forgotten.

    Very low priority. Sucks for those of us who bought Phase 1, but it is what it is I guess
    t8nw2wdebql7.png
  • FwendlyFwendly Member, Alpha Two
    FIXED! what did it' was another windows version, try a newer windows version! i'll start enjoying now' see you guys in game, HURRY
  • FwendlyFwendly Member, Alpha Two
    edited December 2024
    didnt update dx'12 though
  • inquisitorminquisitorm Member
    edited December 2024
    I've been using the latest version this entire time. Happy it worked for you though.
  • FwendlyFwendly Member, Alpha Two
    edited December 2024
    Min sys req. 8mb GTX 1070Ti

    Sorry to hear that m8.
    I checked my directX on the new install and it's different, i guess since DX cannot be removed once you have the latest, a new install means really: the correct DX version.
    i haven't updated DX yet, scared to.
    I'm sure they will fix it soon, but maybe try (physically) disconnect boot drive and install some other version it will take a few minutes to install. LTSC latest seems to work for many ppl. If it doesn't work, just reconnect your old drive to revert.
    TC GL CYA soon
  • deathdragdeathdrag Member, Alpha Two
    Greetings everyone, I have the directx12 issue for two days and after reinstalling windows, making sure directx12 works and software updates for everything, I came to the conclusion that it simply wont't work with integrated laptop gpu. Like the minimum requirements says that no integrated gpu will work, so yeaaahhh. Didn't saw that at the time I bought the game. Fortunately I can try if it works on my pc in 2 weeks. Please wish me good luck.

    Laptop specs:
    q0wior1012ki.png
  • FlieFlie Member, Alpha Two
    I too have this error occur and the only explanation is the Devs have coded such that Integrated GPUs do not work at all (laptops). I have however the same Win11 version on both my laptop and PC, where for the PC I have just installed a GTX 1080 which seems to allow the game to run fine. I find it strange that they are not allowing laptop users with I-GPUs to run the game. I have no doubt the modern I-GPUs will run the current version (albeit lowish frames). Any other fixes out there?
  • shimli08shimli08 Member, Alpha Two
    ProducZ3R0 wrote: »
    Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35 )

    Good lord you are a Deity of the highest order! I could not get the launcher to be convinced that I had directx12 and this did the trick. Thank you kindly!!
  • deathdragdeathdrag Member, Alpha Two
    shimli08 wrote: »
    ProducZ3R0 wrote: »
    Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35 )

    Good lord you are a Deity of the highest order! I could not get the launcher to be convinced that I had directx12 and this did the trick. Thank you kindly!!

    What system specs do you have?
  • deathdragdeathdrag Member, Alpha Two
    edited December 2024
    Flie wrote: »
    I too have this error occur and the only explanation is the Devs have coded such that Integrated GPUs do not work at all (laptops). I have however the same Win11 version on both my laptop and PC, where for the PC I have just installed a GTX 1080 which seems to allow the game to run fine. I find it strange that they are not allowing laptop users with I-GPUs to run the game. I have no doubt the modern I-GPUs will run the current version (albeit lowish frames). Any other fixes out there?

    Same problem for the game marvel rivals. Maybe a new standard with the required minimum gtx 1080.
  • BoleroBolero Member, Alpha Two
    XERO wrote: »
    Are you running a VM?

    No I am not
  • ttuhttuhttuhttuh Member, Alpha Two
    edited December 2024
    Any updates? Following as I have the same issue, my GPU supports dx12 however it is on the older side but I can play other dx12 games so it would be nice not to buy a new GPU for my PC and then before you know it a new PC :O. I have emailed my logs but any news or fixes would be awesome :( Thanks in advance to the team for looking into this. Fingers Crossed.
  • GrimooreGrimoore Member, Alpha Two
    Im running into this problem with a windows 11 pc and intel iris xe graphics card.
  • jmkashesjmkashes Member
    same here windows 11 and iris xe
  • glaceon237glaceon237 Member, Alpha Two
    same problem for me: windows 11 desktop pc, directx12 is installed, other specs are all right, and I tried everything in this thread :(
  • KazevilaKazevila Member, Alpha Two
    This fix worked for me on a laptop.




    Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35 )
  • fenoxionfenoxion Member, Alpha Two
    Kazevila wrote: »
    This fix worked for me on a laptop.




    Hi all! I was having a problem where my launcher wouldn't update due to DirectX 12 issues. After trying a lot of things we decided to try and install a Web version of DirectX 12 since the launcher works through the browser. After installing this the launcher and game fully updates again (here's the link to the download for DirectX 12 browser if you want to try it for yourself: https://www.microsoft.com/en-us/download/details.aspx?id=35 )

    The problem some people were having with the web version is that installing it leads a to message saying that an equivalent version of directx already exists on the computer. I don't know if anyone has found a solution for that yet...
  • vikingchapvikingchap Member
    Are there any updates regarding this? Was trying to install yesterday but encountered the same issue.

    Have submitted a ticket as requested but thought I'd ask anway.
  • vikingchapvikingchap Member
    Someone found a fix which worked for me:
    DogManStar wrote: »
    You need to install newer version of win10 20H2 or higher

    I updated to Win10 22H2 and the game booted up.

    Hope this fix can help some of you and huge thanks to DogManStar for their insight!
  • uNworn1uNworn1 Member, Alpha Two
    that gg i have gtx 980 on this card only 456.89 driver works other if install direct black screen and must take off ssd put other pc and restore system to run PC so i just pay 110 euro for game wat i cannot play....
  • ps2fatsps2fats Member, Alpha Two
    edited March 27
    Still an issue for me. I have an AMD Radeon R9 390, which supports DX12, installed the latest version with the web installer, and it still doesn't work.

    Also, upgrading to windows 11 didn't help.
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