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Stuck on Verifying if Human

ZabrZabr Member, Alpha Two
edited November 2024 in General Discussion
My wife and I each have Alpha 2 access and were going to play for the first time this weekend. I was able to successfully login, install the launcher, and install the game on my computer. However, on her computer when she attempts to login she gets stuck on the "verifying if human, this may take a few seconds" page. It just stays there indefinitely. So she's been unable to login to her account or download the launcher or game.

I thought I'd help her get past this by putting a copy of my downloaded game on a flash drive and installing it on her computer that way. Successfully able to install the game but then when she opens the launcher and attempts to login she gets stuck on "verifying if human" again. Everything is identical for each of us - same network, brand new computer (each with the same hardware), etc.

Any ideas on what we can do? We're really looking forward to playing together and can't figure this out!

Thank you!

Edit: after over an hour of being on the verifying if human page it suddenly authorized, so I guess we're good now

Comments

  • UnknownUnknown
    This content has been removed.
  • Jan Martin BrendenJan Martin Brenden Member, Alpha One, Alpha Two, Early Alpha Two
    I have the same problem.
  • EmDeeEmDee Member, Alpha Two
    I had the same issue. To resolve it I had to disable my "antitracking" web tools and my virus blocker. I use Avast for both. Once disabled, it worked right away.
  • TyranthraxusTyranthraxus Member, Alpha Two
    For reference, what it's usually looking for is to see movement of the mouse. As odd as it sounds? For some reason, bot-input defaults to movement starting at the dead-center of a screen - whereas human input will come from just about anywhere else.

    Unless you have some other software installed, as mentioned in a post above, then you ideally *should* just be able to move the mouse around a little when it gets to the verification, to let it know that you are human.
  • dukekireejdukekireej Member, Alpha Two
    I'm having this issue with my new laptop. I don't have it on my desktop. I've tried waiting for 2 hours on the page, checking all the security settings on my browsers, and turning everything off I can. I even attempted to turn off my antivirus and firewall entirely and got the same issue. does anyone have any ideas on how to fix it from there?
  • dukekireejdukekireej Member, Alpha Two
    I figured out my issue. I had to enable third-party cookies in chrome and under the advanced settings in the same place, I had to turn off "Send a 'Do Not Track' request with your browsing traffic".
  • SuncrusherSuncrusher Member, Alpha Two
    Right Click on the Date/Time in the lower right of your screen, select adjust date and time, scroll down to Additional Setting and click Sync Now.
  • CoopdawgydawgCoopdawgydawg Member, Alpha Two
    Suncrusher wrote: »
    Right Click on the Date/Time in the lower right of your screen, select adjust date and time, scroll down to Additional Setting and click Sync Now.

    this is what worked for me for anybody who is trying and stuck
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