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Can't play. Game Crash.

remresremres Member, Alpha Two
edited June 12 in Support & FAQ
I just bought the game. Installed it. Created a character. But I can't get into the game for 2-3 hours. Constantly at the very entrance to the game (already when the character appears in the game world) I am constantly thrown out. (Either restarts the computer, or the game simply closes without any messages). Once there was a blue screen. I tried to look for a solution on the forums. I tried reinstalling Microsoft Visual C++ Redistributable - it didn't help. I tried to do as described here https://forums.ashesofcreation.com/discussion/67499/bug-fix-for-black-screen-crashes-3090-that-worked-for-me . It didn't help.
I do not know what to do. I really want to play. But this is all very annoying.
GPU RTX 3070
CPU i-5 12600kf

Comments

  • kgat77kgat77 Member, Alpha Two
    9800X3D, AMD 7800XT, 32 Gig DDR5. I freeze or Crash every couple minutes. Reported Bug. Any Ideas? Have installed everything. Repaired, Reinstalled. Thanks
  • kgat77kgat77 Member, Alpha Two
    edited June 12
    Never mind they found a bug in Engine and are working on it!
  • plaguesqtplaguesqt Member
    edited June 12
    kgat77 wrote: »
    Never mind they found a bug in Engine and are working on it!

    I’m having this issue too. I’m assuming they posted it somewhere where they’re working on a fix.
  • kgat77kgat77 Member, Alpha Two
    edited June 12
    In game message said a bug was found.
  • whathe16whathe16 Member, Alpha Two
    edited June 12
    Enable Hidden Items:
    Press the Windows key and type "File Explorer Options" and select it.
    Go to the "View" tab.
    Under "Hidden files and folders", select "Show hidden files, folders, and drives".
    Click "Apply" and then "OK".
    Navigate to the Save Folder:
    Open File Explorer and navigate to: C:\Users\[Your Username]\AppData\Local\AOC\Saved\SaveGames.
    Note: Replace [Your Username] with your actual Windows username.
    Backup (Optional but Recommended):
    Before deleting anything, it's a good idea to copy the entire SaveGames folder (or just the GeneralSettings.sav file if you're trying that first) to another location as a backup.
    Delete the Folder or Specific Files:
    Option 1 (Reset All Settings): Delete the entire SaveGames folder. This will reset all your game settings, preferences, and keybinds.

    This fixed it for me but I have had to redo this after every nvdia update

    Also turned dlss off limit fps to 60
  • whathe16whathe16 Member, Alpha Two
    edited June 12
    Turn off DLSS and limit fps to 60
  • EliphaletEliphalet Member, Alpha Two
    edited June 12
    @whathe16 God bless you for posting this. After downloading the 5/22/ patch my game was crashing after launch but before the character select screen I tried updating all my drivers and Bios but it didn't help. It occurred to me that maybe there was a problem with my user settings, but the game was crashing so I had no way to reset to default. This post fixed my issue.
  • zard_quanshuizard_quanshui Member, Alpha Two
    edited June 12
    Eliphalet wrote: »
    @whathe16 God bless you for posting this. After downloading the 5/22/ patch my game was crashing after launch but before the character select screen I tried updating all my drivers and Bios but it didn't help. It occurred to me that maybe there was a problem with my user settings, but the game was crashing so I had no way to reset to default. This post fixed my issue.

    Hello friend, my situation is exactly the same as yours, is there any solution to this?
  • zard_quanshuizard_quanshui Member, Alpha Two
    I can't even get into the character selection page after the update.,It crashes when it loads.,Is there any solution to this?
  • VaknarVaknar Member, Staff
    The team is aware of and investigating issues with crashes such as these!

    If you'd like to open a support ticket regarding your technical issues, you can do so here: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
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