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Crowd Funded Donation is not applied to my account

ArchivedUserArchivedUser Guest
edited October 2017 in Forum and Discord Help
I donated to the kickstarter but never received a crowdfund order to the AoC account associated with the email I crowdfunded with.

Comments

  • ArchivedUserArchivedUser Guest
    edited September 2017
    hi there was an email sent out that contained a code to apply on the website it may have landed in your spam folder or if you use Gmail your promotions tab, it would have come from a no-reply@intrepidstudios.com email address,

    you can also try and use https://www.ashesofcreation.com/lost-license/ to get your key if you can't find it 

    failing all that please contact cs@intrepidstudios.com for further assistance
  • ArchivedUserArchivedUser Guest
    Thank you! I will contact that email as I have already gotten that email and tried lost license nothing gets applied to my account
  • ArchivedUserArchivedUser Guest
    hk1994 said:
    Thank you! I will contact that email as I have already gotten that email and tried lost license nothing gets applied to my account
    np they will be able to help you out :smile:

  • ArchivedUserArchivedUser Guest
    Good morning,
    Have you gotten this issue all sorted out now?
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