Glorious Alpha Two Testers!
Alpha Two Phase II testing is currently taking place 5+ days each week. More information about testing schedule can be found here
If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.
Alpha Two Phase II testing is currently taking place 5+ days each week. More information about testing schedule can be found here
If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.
Account was hacked?
Sarerow
Member, Alpha Two
So, last week I signed on and the email address I had previously verified was changed to something completely different. I had to change and reverify the email and set up a 2 factor. Devs, please be aware of this issue as if I had not signed on to check everything out, I may have lost my account. I did not receive an email saying my email address was changed or anything as well. Maybe having a possible "Did you change your email?" type of email go out would be good.
Also, I have not got to play alpha yet(bought the pack a few months ago), could they have somehow claimed or transferred anything of mine? Not sure if the tracking numbers are used to claim anything in the game because if so I need new ones please.
Thanks in advance. Just want to make sure I'm good now.
Also, I have not got to play alpha yet(bought the pack a few months ago), could they have somehow claimed or transferred anything of mine? Not sure if the tracking numbers are used to claim anything in the game because if so I need new ones please.
Thanks in advance. Just want to make sure I'm good now.
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Comments
If you would like to double-check, you can open a support ticket here: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558654
If you bought a pre-order pack in the shop, you should see it in your inventory: https://ashesofcreation.com/settings/inventory
Hope that helps!
Any issues with an account are best handled through a support ticket so that we can verify the account information. It looks like you did submit a ticket and got a response. Please feel free to respond to that ticket if you have any follow-up questions.