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Error Authenticating with Intrepid Cloud Services

TrinneanTrinnean Member, Alpha Two
in Alpha Two Bug Reporting
https://forums.ashesofcreation.com/discussion/63878/unable-to-authenticate-to-intrepid-cloud-services?

When trying to login into the launcher two white windows pop up that say "Authenticating..." and the launcher errors out saying "An unexpected error has occurred while attempting to authenticate with Intrepid Cloud Services. Please try again later"

This is has been going on since the patch today at 12:40 est

Comments

  • MargaretKrohnMargaretKrohn Moderator, Staff
    This error occurs when your connection to the login servers is interrupted.
    • Please ensure that your internet is working properly and if you have any antivirus or security software, that software is configured to allow the Launcher access to the internet
    • The login process uses the Edge, which is built in to Windows. If you have uninstalled Edge or used any 3rd party software to remove Windows features, you will need to fix those issues before you will be able to sign in.

    Please always check our KBA on errors here: https://support.ashesofcreation.com/hc/en-us/articles/360047796594-Alpha-Two-Error-Codes
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  • TrinneanTrinnean Member, Alpha Two
    I've tried every troubleshooti
    MargaretKrohn wrote: »
    This error occurs when your connection to the login servers is interrupted.
    • Please ensure that your internet is working properly and if you have any antivirus or security software, that software is configured to allow the Launcher access to the internet
    • The login process uses the Edge, which is built in to Windows. If you have uninstalled Edge or used any 3rd party software to remove Windows features, you will need to fix those issues before you will be able to sign in.

    Please always check our KBA on errors here: https://support.ashesofcreation.com/hc/en-us/articles/360047796594-Alpha-Two-Error-Codes

    None of this has worked, my edge is up to date and i've tried it with literally all antivirus and security turned off.
  • TrinneanTrinnean Member, Alpha Two
    [SOLVED]

    https://developer.microsoft.com/en-us/microsoft-edge/webview2/?cs=1155835057&form=MA13LH#download

    This installer kept telling me that webview2 was already installed. I ran the installer as administrator and it ran the full install and now the launcher works. Very frustrating that it kept telling me everything was already installed.
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