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How to redeem code?

ArchivedUserArchivedUser Guest
in Ashes Of Creation General Discussion
So I got the email to redeem my code for leader of men, but every time I input my code, and it accepts the code ( it accepted the code so I'm not putting it in wrong) and I hit confirm, it says

"please use email to confirm you want to redeem this code using email below"

so I went to my mailbox and there is no follow up email where I originally recipient my redemption code. And other screen on Ashes page had a box that had "object object" in it but had no functionality to input words. Also there was no further button to confirm with

Any ideas?

Comments

  • ArchivedUserArchivedUser Guest
    @Yaviey

    @Steven

    Perhaps a bit clarification or walk through update about our account integration?
  • ArchivedUserArchivedUser Guest
    edited July 2017
    Nelson_Rebel said:
    So I got the email to redeem my code for leader of men, but every time I input my code, and it accepts the code ( it accepted the code so I'm not putting it in wrong) and I hit confirm, it says

    "please use email to confirm you want to redeem this code using email below"

    so I went to my mailbox and there is no follow up email where I originally recipient my redemption code. And other screen on Ashes page had a box that had "object object" in it but had no functionality to input words. Also there was no further button to confirm with

    Any ideas?
    Hello!

    First: 
    What email server/service are you using?
    What browser are you using?
    Have you cleared your cache/history, and then tried again?

    It sounds like there's a glitch happening somewhere -- yeah, I know, super technical term, right? -- and it may be in your cookies, or it may be elsewhere. But at the least, I think knowing the above answers may help streamline the process of troubleshooting.

    Good luck!
  • ArchivedUserArchivedUser Guest
    Isende said:
    Nelson_Rebel said:
    So I got the email to redeem my code for leader of men, but every time I input my code, and it accepts the code ( it accepted the code so I'm not putting it in wrong) and I hit confirm, it says

    "please use email to confirm you want to redeem this code using email below"

    so I went to my mailbox and there is no follow up email where I originally recipient my redemption code. And other screen on Ashes page had a box that had "object object" in it but had no functionality to input words. Also there was no further button to confirm with

    Any ideas?
    Hello!

    First: 
    What email server/service are you using?
    What browser are you using?
    Have you cleared your cache/history, and then tried again?

    It sounds like there's a glitch happening somewhere -- yeah, I know, super technical term, right? -- and it may be in your cookies, or it may be elsewhere. But at the least, I think knowing the above answers may help streamline the process of troubleshooting.

    Good luck!
    I'm on Iphone for Yahoo email.
    I'll try clearin history but I doubt that's the issue

    Yes I think the link between account integration is broken and not working 
  • ArchivedUserArchivedUser Guest
    Still not working 

    @Yaviey
  • ArchivedUserArchivedUser Guest
    edited July 2017
    Did you copy/paste your code into the box? I mean from the email into the box on your account page?
  • ArchivedUserArchivedUser Guest
    Try entering manually.
  • ArchivedUserArchivedUser Guest
    Nelson_Rebel said:
    So I got the email to redeem my code for leader of men, but every time I input my code, and it accepts the code ( it accepted the code so I'm not putting it in wrong) and I hit confirm, it says

    "please use email to confirm you want to redeem this code using email below"

    so I went to my mailbox and there is no follow up email where I originally recipient my redemption code. And other screen on Ashes page had a box that had "object object" in it but had no functionality to input words. Also there was no further button to confirm with

    Any ideas?
    @Nelson_Rebel this is nothing like I've seen before. Have you sent an email to Intrepid customer service cs@intrepidstudios.com? 
  • ArchivedUserArchivedUser Guest
    Kratz said:
    Did you copy/paste your code into the box? I mean from the email into the box on your account page?
    yes 
  • ArchivedUserArchivedUser Guest
    @Nelson_Rebel
    Have you, for shites and giggles, tried to do this on a computer? That would help pinpoint if it were an issue with you, specifically, or a hardware issue.
  • ArchivedUserArchivedUser Guest
    Isende said:
    @Nelson_Rebel
    Have you, for shites and giggles, tried to do this on a computer? That would help pinpoint if it were an issue with you, specifically, or a hardware issue.
    I haven't but I can try
  • ArchivedUserArchivedUser Guest
    lexmax said:
    Nelson_Rebel said:
    So I got the email to redeem my code for leader of men, but every time I input my code, and it accepts the code ( it accepted the code so I'm not putting it in wrong) and I hit confirm, it says

    "please use email to confirm you want to redeem this code using email below"

    so I went to my mailbox and there is no follow up email where I originally recipient my redemption code. And other screen on Ashes page had a box that had "object object" in it but had no functionality to input words. Also there was no further button to confirm with

    Any ideas?
    @Nelson_Rebel this is nothing like I've seen before. Have you sent an email to Intrepid customer service cs@intrepidstudios.com? 
    I sent in a ticket requesting help.


    I don't know what else to do at this point. I manually entered the code in after writing it down and everything.


  • ArchivedUserArchivedUser Guest
    edited July 2017
    If anyone  can further help let me know
  • ArchivedUserArchivedUser Guest
    Nelson_Rebel said:
    If anyone  can further help let me know
    I truly wish that I could. Without being able to tell if it's hardware, or account-related, though, I'm at the end of my (admittedly limited) geeking abilities.
  • ArchivedUserArchivedUser Guest
    edited July 2017
    Dude im having the exact problem, With object object. i have tried typing manually and copy paste. NOTHING
  • ArchivedUserArchivedUser Guest
    Just go to https://www.ashesofcreation.com/dashboard/?idc_orders=1 and if you see it under order you are good to go.
  • ArchivedUserArchivedUser Guest
    try using a pc, there may be a issue with using it on a mobile device, failing that as stupid as this might sound,  copy  the code over and paste it in the box, then delete the last digit and then reenter it.... 
  • ArchivedUserArchivedUser Guest
    serious said:
    Just go to https://www.ashesofcreation.com/dashboard/?idc_orders=1 and if you see it under order you are good to go.
    This helped!

    After I looked at this it shows my order.


    On my phone for some reason I do not have to option to click on anything to look at this area on the website though. I don't have a dashboard when I'm logged into my account on phone website
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