Glorious Alpha Two Testers!

Alpha Two testing is currently taking place five days each week. More information about Phase II and Phase III testing schedule can be found here

If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.

PROBLEM - Reassignment, or unintentional redemption of KickStarter keys.

ArchivedUserArchivedUser Guest
edited October 2017 in Forum and Discord Help
We have had several recent requests asking about what to do when you have redeemed a KickStarter key in error, or under the wrong account. At this time the Intrepid team is working on the back-end code for Account integration, inclusive of key functionality. That being said, all requests for key reassignment is on hold pending completion. An ETA has not yet been provided for this functionality to be in place.

UPDATE: To log a ticket with the Customer Support (CS) team, please navigate to https://www.ashesofcreation.com/ and in the bottom right of the screen click on the "? Support" tab. This will take you to a text bar. Enter in "KickStarter key" and hit enter. This will populate a Contact Us tab. Please select this and fill out the forum with the appropriate details.

A response takes typically < 1 week. If in >1 week you have not received a response, please DM a Moderator in Discord.
Thank you,

Comments

  • ArchivedUserArchivedUser Guest
    So I accidentally redeemed my 25$ code on my main account because I forgot that I was checking the email for my secondary account, and redeemed the proper code after. Is there any hope I can get that code back and give it to the friend I backed for?
  • ArchivedUserArchivedUser Guest
    Yes, please send an email to CS@Intrepidstudios.com and the Intrepid team will be able to assist. Please provide a link to your account profile and both Code numbers to them for confirmation.
    thanks,
  • ArchivedUserArchivedUser Guest
    @Ruby437

    Hi there Ruby was customer service able to fix this up for you?
  • ArchivedUserArchivedUser Guest
    @Shunex I still haven't gotten a response from them.
  • ArchivedUserArchivedUser Guest
    I have escalated this with Intrepid this morning.
  • ArchivedUserArchivedUser Guest
    Husband and I both have not received our kick starter keys and when I use the support tab it is cycling out as if it is inactive. Please assist - we are meant to be in earliest alpha and don't want to be missing out.
  • ArchivedUserArchivedUser Guest
    arrachne said:
    Husband and I both have not received our kick starter keys and when I use the support tab it is cycling out as if it is inactive. Please assist - we are meant to be in earliest alpha and don't want to be missing out.
    Send over the request via CS@IntrepidStudios.com if there is an issue with support tab. They will reply quickly <3
  • ArchivedUserArchivedUser Guest
    Thanks Belewyn - I will wait to see if it went through and then try that if not.
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