So bought the 225$

ArchivedUser

ArchivedUser

Good afternoon,
I would need more specific detail here. You bought the 225$ ..... ? PAX Alpha package? Kickstarter backer? Summer sale backer?

Let's break this down for all (3):

1. 225$ KS pledge - https://www.kickstarter.com/projects/1791529601/ashes-of-creation-new-mmorpg-by-intrepid-studios?token=116f691d = Invite to Closed Alpha - Phase 2 (Persistent Alpha)based off of the Founder's tier at 150$ pledge level. The next level higher being the Braver (400$) package which would have been Alpha 1.
   
2. 225$ PAX package - https://www.ashesofcreation.com/product/pax-exclusive-alpha-package/ = Gain Access to Alpha 2 (Persistent Alpha) as well as subsequent Beta phases.
3. 225$ Summer Sale pledge -  Invite to Closed Alpha - Phase 2 (Persistent Alpha)based off of the Founder's tier at 150$ pledge level. The next level higher being the Braver (400$) package which would have been Alpha 1.

This information was pulled directly from the associated links for items 1 and 2. The Summer Sale is the equivalent to the KS with difference being the cosmetics / skins are different.

Summer Sale tiers - https://i.imgur.com/yYnYwlQ.png

ArchivedUser

and Alpha 2 being like Dec 2018, so nothing tangible for a year. Which we followed this because the first dev stream talked about something being built before people bought it. Don't see it most EA includes access js.

ArchivedUser

unbeaten said:

and Alpha 2 being like Dec 2018, so nothing tangible for a year. Which we followed this because the first dev stream talked about something being built before people bought it. Don't see it most EA includes access js.

I thought alpha 1 is dec 2018. Thinking?

ArchivedUser

Alpha 0 is scheduled for December 15th 2017
Alpha 1 is scheduled for ~ Q4 2018/ December 2018 
Alpha 2 is scheduled for ~ December 2018/ Early 2019
Betas are scheduled for ~ 2019
Release before 2020

If things go well we will see earlier options for testing. Intrepid also mentioned that the times in between each phase should be quite short. 

ArchivedUser

Alpha 0 is starting on the 15th of December 2017, Steven has said that they aim to have alpha 1 around December 2018, we do not have any official dates surrounding alpha 2 or the betas. but with steven stating that the launch will before "2020" my guess is it's all going to be in 2019

ArchivedUser

I'm sorry to hear there has been some confusion about your purchase. Referencing the store links and testing schedule our amazing community moderators provided you with, each package reward tier clearly states an estimated delivery date of December 2018. This date is when our early access will begin as always promised.

Having investigated your account I can at this time report that our system shows your  purchase history as blank. This leads me to believe you are a Kickstarter backer who has not applied their Package Code yet. Should this be the case, please be informed that you should have received an email with news and information concerning your purchase, along with a key to link your Ashes of Creation account to that package. To verify this emails existence, I first recommend checking your spam/junk folder as many users have reported this error in the past.

Successful application of a Kickstarter Package Code will update our system with your purchase history. For further assistance in receiving your Package Code, please submit a ticket under the red Support button on the main website page. An agent will be with you shortly to resolve this issue. 

Should you with this information still wish to proceed with a refund, I request that you again submit a ticket for consideration. I from the bottom of my heart apologize for any inconvenience this may have caused! We truly appreciate your support in helping us develop Ashes of Creation.