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Pre Order Confirmation

ArchivedUserArchivedUser Guest
in Forum and Discord Help
Hello,

I just Pre ordered one of the packs but I receive no email about it, is it normal?
I just have the order history.

Thanks,

Comments

  • ArchivedUserArchivedUser Guest
    Hi @VanOhenheim. If you have checked your spam folder and still can't find it then please contact Intrepid support directly. Go to https://www.ashesofcreation.com and click on the support diamond on the bottom of the page to create a support ticket. They will be able to help you from there :)
  • ArchivedUserArchivedUser Guest
    Hello,

    I come back to you since I got no news from the support since 22/12/17, should i have something in the dashboard relative to my purchase?

    The only thing I see is the completed status in the Order, addons and upgrade part in my account (and on my bank account :p ), do you know if we should receive something later on or if there really is a bug in my case?

    Thanks.
  • ArchivedUserArchivedUser Guest
    This has just been escalated to the Intrepid CS team.
  • ArchivedUserArchivedUser Guest
    Has this issue been resolved? Just wanted to do a quick follow up =)
This discussion has been closed.