Greetings, glorious adventurers! If you're joining in our Alpha One spot testing, please follow the steps here to see all the latest test info on our forums and Discord!
Options

Pre Order Confirmation

ArchivedUserArchivedUser Guest
in Forum and Discord Help
Hello,

I just Pre ordered one of the packs but I receive no email about it, is it normal?
I just have the order history.

Thanks,

Comments

  • Options
    ArchivedUserArchivedUser Guest
    Hi @VanOhenheim. If you have checked your spam folder and still can't find it then please contact Intrepid support directly. Go to https://www.ashesofcreation.com and click on the support diamond on the bottom of the page to create a support ticket. They will be able to help you from there :)
  • Options
    ArchivedUserArchivedUser Guest
    Hello,

    I come back to you since I got no news from the support since 22/12/17, should i have something in the dashboard relative to my purchase?

    The only thing I see is the completed status in the Order, addons and upgrade part in my account (and on my bank account :p ), do you know if we should receive something later on or if there really is a bug in my case?

    Thanks.
  • Options
    ArchivedUserArchivedUser Guest
    This has just been escalated to the Intrepid CS team.
  • Options
    ArchivedUserArchivedUser Guest
    Has this issue been resolved? Just wanted to do a quick follow up =)
This discussion has been closed.