Glorious Alpha Two Testers!
Alpha Two Realms are now unlocked for Phase II testing!
For our initial launch, testing will begin on Friday, December 20, 2024, at 10 AM Pacific and continue uninterrupted until Monday, January 6, 2025, at 10 AM Pacific. After January 6th, we’ll transition to a schedule of five-day-per-week access for the remainder of Phase II.
You can download the game launcher here and we encourage you to join us on our for the most up to date testing news.
Alpha Two Realms are now unlocked for Phase II testing!
For our initial launch, testing will begin on Friday, December 20, 2024, at 10 AM Pacific and continue uninterrupted until Monday, January 6, 2025, at 10 AM Pacific. After January 6th, we’ll transition to a schedule of five-day-per-week access for the remainder of Phase II.
You can download the game launcher here and we encourage you to join us on our for the most up to date testing news.
Open Letter to Steven and support team.
ArchivedUser
Guest
Hello. Today I would like to share my experience i had with my support requests in the past fews weeks and send a message to the support team and the people that have power to tell them how to do their work.
You think i'm going to cry a river ? Not at all, I'm 100% pleased with the experiences i had with the support team, even if they answered by the negative.
i dont know how many people are in this team, but in the two times i sent a ticket it was Sam Page responding and gosh ... I love this person.
1 - She use my name, that mean he read it at least once !!
2 - She use real words that actually mean something
3 - She use my words and expressions, that mean ... she really read what i sent ???
4 - She really answer my request with a real answer that at least, i dont feel like it's copy pasted from a stupid .txt folder.
5 - She really do explain well how it work, what she is doing to try to help me, or why he can not access to my request.
6 - She wish to get my feedback on my problems if there is something new.
7 - She wish me good stuff to me and my familly, and ofc that she his hoping my problems will be solved fast.
8 - She called me buddy once, my first one :O .
Ok I think you get it, for me this is the first time i meet a support that i feel he do really read what i send and really try to be helpfull and try to explain stuff and just dont throw some stupid copy past prepared messages that mean nothing and then solve nothing.
So I know the game is not released yet and then there is no much players that send tickets, but trust me this way the requests are being solved afther 1-2-3 messages instead of 5-10-15 if the support guy would just be trowing copy pasted message that are useless. And more : the players will be really happy and everyone will profit of that.
I'm not blaming others support teams, they are not allowed to give real answers other than from a "CTRL+C CTRL+V answer for all questions.txt" but ... yeah i do !
So please :
1 - Great job to the support team (Sam Page ftw) keep it up as long as you can you are the best.
2 - Steven please, let (force
) them to keep working this way, that would make everyone happy, players would have got their questions answered clearly and support team would not be insulted in messages or flamed in public cause they solve nothing. And the reputation of Intrepid Studio would be boosted by an awsesome support team that would be really doing his job !
You think i'm going to cry a river ? Not at all, I'm 100% pleased with the experiences i had with the support team, even if they answered by the negative.
i dont know how many people are in this team, but in the two times i sent a ticket it was Sam Page responding and gosh ... I love this person.
1 - She use my name, that mean he read it at least once !!
2 - She use real words that actually mean something
3 - She use my words and expressions, that mean ... she really read what i sent ???
4 - She really answer my request with a real answer that at least, i dont feel like it's copy pasted from a stupid .txt folder.
5 - She really do explain well how it work, what she is doing to try to help me, or why he can not access to my request.
6 - She wish to get my feedback on my problems if there is something new.
7 - She wish me good stuff to me and my familly, and ofc that she his hoping my problems will be solved fast.
8 - She called me buddy once, my first one :O .
Ok I think you get it, for me this is the first time i meet a support that i feel he do really read what i send and really try to be helpfull and try to explain stuff and just dont throw some stupid copy past prepared messages that mean nothing and then solve nothing.
So I know the game is not released yet and then there is no much players that send tickets, but trust me this way the requests are being solved afther 1-2-3 messages instead of 5-10-15 if the support guy would just be trowing copy pasted message that are useless. And more : the players will be really happy and everyone will profit of that.
I'm not blaming others support teams, they are not allowed to give real answers other than from a "CTRL+C CTRL+V answer for all questions.txt" but ... yeah i do !
So please :
1 - Great job to the support team (Sam Page ftw) keep it up as long as you can you are the best.
2 - Steven please, let (force
) them to keep working this way, that would make everyone happy, players would have got their questions answered clearly and support team would not be insulted in messages or flamed in public cause they solve nothing. And the reputation of Intrepid Studio would be boosted by an awsesome support team that would be really doing his job ! 0
Comments
Samantha Page
I had a great talk with her too, I relate. Hooray for good people!
I would have not imagined doing this one day too x) But since i say when stuff dont goes well I say when it goes well. I never met a support like this before and it would be such a waste to make them copy past bullshit and not allow them to use they keyboard exept ctrl+C ctrl+V for replying something that has totally nothing to see with the initial request.