Glorious Alpha Two Testers!

Alpha Two Phase III testing has begun! During this phase, our realms will be open every day, and we'll only have downtime for updates and maintenance. We'll keep everyone up-to-date about downtimes in Discord.

If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.

Support response time?

ArchivedUserArchivedUser Guest
in Forum and Discord Help
Hey everyone :)
Three days ago I posted a support ticket, at the same time my partner also posted one. She got her response the next day and I'm still waiting for a response.
I was just wondering if anyone else had posted a support ticket; if so how long did it take for the support team to get back to them?
Thank you :)

Comments

  • ArchivedUserArchivedUser Guest
    NigglyNathan said:
    Hey everyone :)
    Three days ago I posted a support ticket, at the same time my partner also posted one. She got her response the next day and I'm still waiting for a response.
    I was just wondering if anyone else had posted a support ticket; if so how long did it take for the support team to get back to them?
    Thank you :)
    @NigglyNathan It can take up to a week depending on the load and the type of request.
  • ArchivedUserArchivedUser Guest
    Oh okay, thank you :)
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