my order was cancelled by mistake

ArchivedUser

hi, i would like to know why my order was cancelled. if i remember correctly, there are no refunds, which means this shouldn't have happened. it's cool though, mistakes are commonplace. i would just like to get this sorted out. 

i also tried looking for the elusive support button on the homepage. i couldn't find it. the shop button on the bottom left was visible though. 

457

cancelled

06/28/17 9:36:47 PM UTC

$150.00

edit: i should point out the credit card i used to purchase this is closed and gone. even if i wanted to i could not get a refund.

ArchivedUser

the support button is right in front of the shop button at the bottom of the home page

I hope you get it all sorted out.

Here are some links you may find useful:

How to submit a support ticket: https://forums.ashesofcreation.com/discussion/37708/how-to-submit-a-support-ticket#latest

Also this is the customer service section you may find something useful there: https://forums.ashesofcreation.com/categories/customer-service

ArchivedUser

Don't worry a lot of people including me have had the same problem, It just means you can no longer buy that pack, If you go to this link you will see your backer purchases https://www.ashesofcreation.com/dashboard/?idc_orders=1