Glorious Alpha Two Testers!

Alpha Two testing is currently taking place five days each week. More information about Phase II and Phase III testing schedule can be found here

If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.

Where can I see my Pioneer package?

teartear Member, Pioneer
in Support & FAQ
I'd like to know if i succesfully claimed my pioneer package on this account, is there a way to see it?

Comments

  • BelewynBelewyn Member, Phoenix Initiative, Avatar of the Phoenix, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    https://accounts.ashesofcreation.com/users/profile
    9ZFgGjR.png
  • teartear Member, Pioneer
    Theres nothing there, and my kickstarter code doesnt work.. Is there a way to fix this?
  • JahlonJahlon Member, Intrepid Pack, Alpha One, Alpha Two, Early Alpha Two
    1) Has it been more than 48 hours since you logged into the new account management site for the first time?

    If No - > wait until it has been 48 hours (it takes some time for the database to pull your info)
    If Yes -> Move to 2

    2) Have you checked Inventory -> Other for a line item that says you have a kickstarter package?

    If its not there then...

    3) Put in a ticket.
    hpsmlCJ.jpg
    Make sure to check out Ashes 101
    Ashes 101 on YouTube
  • teartear Member, Pioneer
    Thanks Jahlon, that might be the issue!
    I will wait 48 hours thank you very much
  • LieutenantToastLieutenantToast Member, Alpha One, Alpha Two, Early Alpha Two
    Hi there @tear - just glanced at your forum profile and it looks like you successfully have your Pioneer role and badge, so you should be good to go! I'm going to go ahead and close this thread out now - please feel free to message me directly if you have any further issues with seeing your Pioneer package on your account.
    community_management.gif
This discussion has been closed.