Game Crashes MY E N T I R E COMPUTER

Blueberry

the title says it all

mezcapp

That sounds like an issue that needs more info, especially if its to be fixed!

When you say 'it crashes my whole computer' do you mean you get a Blue Screen of Death (or Frown of Frustration)? Or does it just lock everything up until you have to force your PC to restart?

IF its a Blue Screen crash, please mention the error that shows up. If you dont know the error, please use the Event Viewer system app or a third party viewer like BlueScreenView from Bleeping Computer to get that info. That will tell the devs what kind of crash you experienced, whether it was a graphics driver issue or something else.

IF it is NOT a BSOD please try using the Event Viewer system app under Custom Views > Administrative Events and check for errors that happened just before or just after your system locks up.

Also, in the future, please include as much info as you can when submitting a bug report. See this post for more info: https://forums.ashesofcreation.com/discussion/42828/how-to-report-a-bug-read-me-first#latest

AngryVam

I'm also struggling with this problem...
Some inforamtion:

What is happening?:
My PC crashes and restart immediately after I see the intrepid studios logo...

Bug Reproduction Steps
1. Start the Game
-> Instant crash
2. Start the Game as Admin
-> Same result
3. Reinstall the Game Completely - Full Deinstall via Guide(https://ashesofcreation.zendesk.com/hc/en-us/articles/360016316113-How-do-I-uninstall-the-game-)
4. Retry 1 + 2
-> Same result...

-Windows 10 pro 64-Bit (Germany)
-GC: Sapphire Radeon RX 590 8 GB (GDDR5, 256 Bit)
-Memory : 8192 MB
-Processor: i5-3570k 3.40Ghz (4CPUs)


Event-Viewer Reports:
Critical (the shutdown)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-10-01T19:47:36.213605500Z" />
<EventRecordID>3282</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

Error 1 (Event-Log)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-10-01T19:47:41.375869600Z" />
<EventRecordID>3270</EventRecordID>
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
- <EventData>
<Data>21:32:42</Data>
<Data>‎01.‎10.‎2019</Data>
<Data />
<Data />
<Data>10</Data>
<Data />
<Data />
<Binary>E3070A0002000100150020002A009303E3070A0002000100130020002A0093033C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

Error 2 (Event-Log)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
- <System>
<Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
<EventID>1101</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x4020000000000000</Keywords>
<TimeCreated SystemTime="2019-10-01T19:47:41.578992900Z" />
<EventRecordID>135881</EventRecordID>
<Correlation />
<Execution ProcessID="1420" ThreadID="2180" />
<Channel>Security</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
- <UserData>
- <AuditEventsDropped xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog"&gt;
<Reason>0</Reason>
</AuditEventsDropped>
</UserData>
</Event>

Additional (I think you'll get more information here :P )

main.log (From C:\Program Files (x86)\Steam\steamapps\common\AoC Apocalypse Open Beta\GameCenter)

Message: 01.10.2019 21:46:44.847 11592 TGameControlPanel Click on button Spielen Game: 13.2000918
Message: 01.10.2019 21:46:44.847 11592 TheEvent: {877} 1 TBigGame.Ashes of Creation Apocalypse:13.2000918
Message: 01.10.2019 21:46:44.847 11592 TheEvent: {532} TBigGame.Ashes of Creation Apocalypse:13.2000918
Message: 01.10.2019 21:46:44.881 11592 GupRunCheck start: Folder=C:\Program Files (x86)\Steam\steamapps\common\AoC Apocalypse Open Beta\Ashes of Creation Apocalypse My.Com\
Message: 01.10.2019 21:46:45.374 11592 Login Success PersId=
Message: 01.10.2019 21:46:45.375 11592 Closed: TWaitingImageForm
Message: 01.10.2019 21:46:45.436 11592 RunGameProcess (id=13.2000918, build=21, mode=0) C:\Program Files (x86)\Steam\steamapps\common\AoC Apocalypse Open Beta\Ashes of Creation Apocalypse My.Com\Launch_Ashes.exe

[*edit removed token information ]

Message: 01.10.2019 21:46:45.441 13220 ScreenGrabBroker NV12 converter used: None
Message: 01.10.2019 21:46:45.998 4124 Job Mode ID=4 PID=11592 Hint=GCJobGameLaunch
Message: 01.10.2019 21:46:46.053 4124 GameLaunch: InjectGclayDll OK
Message: 01.10.2019 21:46:56.237 4124 GameLaunch: CreateProcess OK ProcessHandle=0x00000210 ProcessId=11364
Message: 01.10.2019 21:47:05.353 11592 Running client added to list. GameId=13.2000918; PID=11364; Start=0
Message: 01.10.2019 21:47:05.365 11592 TheEvent: {806} TBigGame.Ashes of Creation Apocalypse:13.2000918
Message: 01.10.2019 21:47:05.365 11592 TheEvent: {5} TBigGame.Ashes of Creation Apocalypse:13.2000918
Message: 01.10.2019 21:47:07.395 11592 Closed: TWaitingImageForm

Any further possible ways to generate more "clear logs" like "launch options", or enable special "log-modes"?

AngryVam

So any ideas how to resolve this problem ? I'd realy like to play the game