Glorious Alpha Two Testers!

Alpha Two Phase II testing is currently taking place 5+ days each week. More information about testing schedule can be found here

If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.

Legacy player coming back from early 2018. The encryption code to migrate my account 5 characters

QindurQindur Member
in Support & FAQ
Encryption number 1 character short. Was 5, not 6 long.
Can't enter encryption code.
Need to be sent long character sequence for future verification.
I think I can't get verification code normal way.
Help.

Comments

  • JahlonJahlon Member, Intrepid Pack, Alpha One, Alpha Two, Early Alpha Two
    Put in a support ticket and the wonderful support people will be along on Monday Morning Cali time to answer it.

    Toast, Violet, Slerp and the rest of them aren't currently working weekends on a normal schedule.
    hpsmlCJ.jpg
    Make sure to check out Ashes 101
    Ashes 101 on YouTube
  • LieutenantToastLieutenantToast Member, Alpha One, Alpha Two, Early Alpha Two
    Hi there - it looks like you opened several threads regarding the same topic, so we're going to go ahead and close these out now! If you are still having issues with migrating your legacy account or setting up two-factor authentication, please open a support ticket directly here so that our team can assist you further: https://support.ashesofcreation.com/hc/en-us/requests/new

    Please feel free to reach out to me directly if you have any further questions on this topic!
    community_management.gif
This discussion has been closed.