Legacy player coming back from early 2018. The encryption code to migrate my account 5 characters

Encryption number 1 character short. Was 5, not 6 long.
Can't enter encryption code.
Need to be sent long character sequence for future verification.
I think I can't get verification code normal way.


  • JahlonJahlon Member, Intrepid Pack
    Put in a support ticket and the wonderful support people will be along on Monday Morning Cali time to answer it.

    Toast, Violet, Slerp and the rest of them aren't currently working weekends on a normal schedule.
    Make sure to check out Ashes 101
  • Hi there - it looks like you opened several threads regarding the same topic, so we're going to go ahead and close these out now! If you are still having issues with migrating your legacy account or setting up two-factor authentication, please open a support ticket directly here so that our team can assist you further: https://support.ashesofcreation.com/hc/en-us/requests/new

    Please feel free to reach out to me directly if you have any further questions on this topic!
This discussion has been closed.