EU website - not able to purchase any of the packs. (ERROR - Service Operator not found)

Hi Intrepid,

Already reported this to My.games but didn't receive a response & I saw someone else did the same yesterday.
When trying to purchase one of the packs there is an error:

Error!

Service operator not found


Since they weren't responding and this has been going on for a while now, I hope maybe you folks could reach out to them to get this website sorted out.

Related to this: Does buying a pack on this website give access to EU as well or US only?

Best regards,
Halbarz

Comments

  • JahlonJahlon Member
    Known issue about the my.games thing.

    Buying a pack on the Intrepid Website will provide access to any region after migrate your account.

    You need to put a ticket in with Intrepid so they can keep track of this. It was something in 2018 Steven stated when he decided to go with my.games. If you don't get a response from my.games (if my.games isn't taking care of you) then elevate it to Intrepid so Steven and Intrepid have a history of documentation.

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    Make sure to check out Ashes 101
  • halbarzhalbarz Member
    Hi Jahlon, Thank you for your input and support <3
    They should just make you a forum Mod already :smiley:
  • JahlonJahlon Member
    halbarz wrote: »
    Hi Jahlon, Thank you for your input and support <3
    They should just make you a forum Mod already :smiley:

    Naw, I'm a little too abrasive to be a moderator.
    But I can be helpful as a Content Creator!
    PQHgamQ.png
    Make sure to check out Ashes 101
  • LieutenantToastLieutenantToast Moderator, Staff
    Hi there - we appreciate you reaching out! While we're not familiar with this particular My.games error ("service operator not found"), we've reached out to their team to see if there's a solution in the works here.

    In the meantime, I'm not sure where you reached out to them previously, but you may have better luck following the steps provided here to contact their support team directly: https://ashesofcreation.zendesk.com/hc/en-us/articles/360036297853
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  • sunterrasunterra Member
    Jahlon wrote: »
    Known issue about the my.games thing.

    Buying a pack on the Intrepid Website will provide access to any region after migrate your account.

    Hi, can I join the question. So it doesn't matter where to buy an early access on my.com, mail.ru or https://accounts.ashesofcreation.com/shop, etc'. It still gives the same access to all servers (EU, US)?
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