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i win a key from the giveway

fatnightfatnight Member, Alpha Two
edited October 27 in Support & FAQ
hello to all I come to ask for your help I had the chance to win a key via the giveway but unfortunately I still have not received anything I made a message to support 2 days ago but still no answer for once I win a giveway I do not get my key thanks all for u help ps : sorry for my english

Comments

  • ShadonSolShadonSol Moderator, Member, Alpha One, Alpha Two, Early Alpha Two
    Hey there, if you got contacted by Intrepid because you won the Gleam giveaway, everything you need to know is in that email.

    They might have asked you to provide forum profile URL, in your case it should look like this: https://forums.ashesofcreation.com/profile/discussions/fatnight

    As a winner of the giveaway, you don't get a "key" - instead, Alpha 2 access is applied straight to your account.

    Hope that helps!
    volunteer_moderator.gif
  • fatnightfatnight Member, Alpha Two
    hello thanks u for u answer but the problem here is i dont receive any email and nothing on my account too and i see my name on the giveway :disappointed:
  • ShadonSolShadonSol Moderator, Member, Alpha One, Alpha Two, Early Alpha Two
    fatnight wrote: »
    hello thanks u for u answer but the problem here is i dont receive any email and nothing on my account too and i see my name on the giveway :disappointed:

    How do you know that you won the giveaway when you did not receive an email by Intrepid?
    volunteer_moderator.gif
  • fatnightfatnight Member, Alpha Two
    because i see my name on the giveway page :smiley:
  • ShadonSolShadonSol Moderator, Member, Alpha One, Alpha Two, Early Alpha Two
    edited October 24
    Ah, I see! It's possible that not all emails to all winners have gone out yet. So if you're one of the winners but didn't a mail yet, you should receive one soon!
    volunteer_moderator.gif
  • fatnightfatnight Member, Alpha Two
    thanks but i talk with a man on the discord he win a key with the giveway and he receive the email not me :disappointed:
  • WitchTati1WitchTati1 Member
    Hi! I also see my name on the list of winners of the key draw! But I haven't received any email either. Please tell me, what should I do? :(
  • fatnightfatnight Member, Alpha Two
    unfortunately we can’t do anything I have to send a message to the support it’s been 3 days still no answer I spoke with a person who had ganged also on discord it the nrien received neither I have the impréssions that none of the 100 keys was distributed I hope that someone will contact us very quickly now
  • fatnightfatnight Member, Alpha Two
    still no email or answer :(
  • pi-thonpi-thon Member, Alpha Two
    I'm disappointed not to have received it too, but let's give them a bit of time... if we can play tomorrow that's fine too! :-)
  • WitchTati1WitchTati1 Member
    Hello! I am one of 100 winners. My name is on the list of winners. But I still haven't received the email. Please help me with my problem.

    https://gleam.io/as2J4/alpha-two-gleam-giveaway
  • pi-thonpi-thon Member, Alpha Two
    edited October 27
    https://forums.ashesofcreation.com/discussion/61777/i-win-a-key-from-the-giveway
  • fatnightfatnight Member, Alpha Two
    hello still no support or answer after 4 day ? common we win a giveway for nothing im a little sad :(
  • BryfonBryfon Member, Alpha Two
    I was looking forward to playing with my son this weekend... :'(
    In Raclette We Trust 🧀
  • SomethingWittySomethingWitty Member, Staff, Leader of Men, Alpha One, Alpha Two, Early Alpha Two
    Greetings,

    All of the winners from the Gleam giveaway were contacted directly by email. If you did not receive that email, we are sorry but you were not the name selected.
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  • BryfonBryfon Member, Alpha Two
    Hi

    Do you have so little respect for your backers to close an unresolved post ?

    Yes we received an email, yes we replied but NO we didn't receive the new access and that's why we created this post.

    https://forums.ashesofcreation.com/discussion/61777/i-win-a-key-from-the-giveway#latest

    Bryfon
    In Raclette We Trust 🧀
  • BryfonBryfon Member, Alpha Two
    edited October 30
    If there is a delay in shipment, no problem, just let us know ;)
    In Raclette We Trust 🧀
This discussion has been closed.