i win a key from the giveway

fatnight · October 24

hello to all I come to ask for your help I had the chance to win a key via the giveway but unfortunately I still have not received anything I made a message to support 2 days ago but still no answer for once I win a giveway I do not get my key thanks all for u help ps : sorry for my english

ShadonSol · October 24

Hey there, if you got contacted by Intrepid because you won the Gleam giveaway, everything you need to know is in that email.

They might have asked you to provide forum profile URL, in your case it should look like this: https://forums.ashesofcreation.com/profile/discussions/fatnight

As a winner of the giveaway, you don't get a "key" - instead, Alpha 2 access is applied straight to your account.

Hope that helps!

fatnight · October 24

hello thanks u for u answer but the problem here is i dont receive any email and nothing on my account too and i see my name on the giveway

ShadonSol · October 24

fatnight wrote: »

hello thanks u for u answer but the problem here is i dont receive any email and nothing on my account too and i see my name on the giveway

How do you know that you won the giveaway when you did not receive an email by Intrepid?

fatnight · October 24

because i see my name on the giveway page

ShadonSol · October 24

Ah, I see! It's possible that not all emails to all winners have gone out yet. So if you're one of the winners but didn't a mail yet, you should receive one soon!

fatnight · October 24

thanks but i talk with a man on the discord he win a key with the giveway and he receive the email not me

WitchTati1 · October 24

Hi! I also see my name on the list of winners of the key draw! But I haven't received any email either. Please tell me, what should I do?

fatnight · October 25

unfortunately we can’t do anything I have to send a message to the support it’s been 3 days still no answer I spoke with a person who had ganged also on discord it the nrien received neither I have the impréssions that none of the 100 keys was distributed I hope that someone will contact us very quickly now

fatnight · October 25

still no email or answer

pi-thon · October 25

I'm disappointed not to have received it too, but let's give them a bit of time... if we can play tomorrow that's fine too! :-)

WitchTati1 · October 25

Hello! I am one of 100 winners. My name is on the list of winners. But I still haven't received the email. Please help me with my problem.

https://gleam.io/as2J4/alpha-two-gleam-giveaway

pi-thon · October 26

https://forums.ashesofcreation.com/discussion/61777/i-win-a-key-from-the-giveway

fatnight · October 26

hello still no support or answer after 4 day ? common we win a giveway for nothing im a little sad

Bryfon · October 26

I was looking forward to playing with my son this weekend...

SomethingWitty · October 27

Greetings,

All of the winners from the Gleam giveaway were contacted directly by email. If you did not receive that email, we are sorry but you were not the name selected.

Bryfon · October 27

Hi

Do you have so little respect for your backers to close an unresolved post ?

Yes we received an email, yes we replied but NO we didn't receive the new access and that's why we created this post.

https://forums.ashesofcreation.com/discussion/61777/i-win-a-key-from-the-giveway#latest

Bryfon

Bryfon · October 27

If there is a delay in shipment, no problem, just let us know

i win a key from the giveway

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