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Linux Tips, Tweaks and Troubleshooting Thread

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Comments

  • svallinnsvallinn Member, Alpha Two
    Yeah, It feels really bad. I only bought this game in alpha state because I saw there was a Linux community that was supporting it. When I first bought the game some where mid 2.5 then EAC wasn't even enabled. I was launching the game directly from the launcher with no issues. I also don't understand if its marketed as you are buying access as a "tester" why we would have our accounts banned. A warning seem more appropriate and then we can send information back to them to see if the EAC system is false flagging.
    It really gave me the activision blizzard vibes. @Meeps made a post in the Linux Ban forum saying "No account actions in Ashes of Creation are automated - all actions are reviewed and verified by our team." then why was I unbanned if it was "verified" that I was exploiting? This issue really needs to be address. As it currently stand I payed $100 for a game I am no longer welcome to play as a Linux user and I am not eligible for a refund since the 90 days has passed. Real nice way to treat members of your community Intrepid Studios.
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    edited October 25
    ares20 wrote: »
    I’ve also tried and tagged @Roshen regarding this subject and if Steven can address this issue in the Q&A on the live stream, but he said there are low chances of that happening and seems like the final verdict is the one we got in the email.
    I will however try and tag @MargaretKrohn in the hope we can find a way to keep the Linux community as well in this play test. I know we are not a majority of this, but we are still a good amount of testers.

    Personally, I don't know how they would support an OS used by a minority of players. We are locked out. It's sad, but I'm realistic. They should make a statement and lock this thread if they don't care about Linux.
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    edited October 25
    svallinn wrote: »
    Yeah, It feels really bad. I only bought this game in alpha state because I saw there was a Linux community that was supporting it. When I first bought the game some where mid 2.5 then EAC wasn't even enabled. I was launching the game directly from the launcher with no issues. I also don't understand if its marketed as you are buying access as a "tester" why we would have our accounts banned. A warning seem more appropriate and then we can send information back to them to see if the EAC system is false flagging.
    It really gave me the activision blizzard vibes. @Meeps made a post in the Linux Ban forum saying "No account actions in Ashes of Creation are automated - all actions are reviewed and verified by our team." then why was I unbanned if it was "verified" that I was exploiting? This issue really needs to be address. As it currently stand I payed $100 for a game I am no longer welcome to play as a Linux user and I am not eligible for a refund since the 90 days has passed. Real nice way to treat members of your community Intrepid Studios.

    I got an A1 pack and bought a lot of cosmetics... it's hurt... if I knew, I would pass my turn. Next time, I will think twice before supporting a game. A cheap shot from them imo.
  • AllendaleAllendale Member, Alpha Two
    Feel free to refund me if you are gonna actively prevent me from playing in the future.
    I dont need you to support or even know what software or hardware i am using. I just ask that you dont deny service to paying customers based on made up petty ideas on what you want to support or unsupport.
    Better you ban people who cheat and gain unfair advantages ingame instead.
  • Just want to note that we are not limiting Linux users from playing. We are not targeting any OS.

    You have to make sure that you have EAC installed and active while you are playing.
    marketing.gif
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    edited November 7
    Just want to note that we are not limiting Linux users from playing. We are not targeting any OS.

    You have to make sure that you have EAC installed and active while you are playing.

    On my end, it was, and I almost got banned because EAC was "not installed". It was. I got the EAC folder in my computer. It's just bugged out.

    Also, using Steam to boot up is apparently a way to "outsmart" EAC support said.
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    There's a way to launch Ashes without using Steam and by clicking "play" on launcher like it's was native ?
  • AzalrothAzalroth Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    Just want to note that we are not limiting Linux users from playing. We are not targeting any OS.

    You have to make sure that you have EAC installed and active while you are playing.

    Hello Margaret,

    First, I would like to thank you for the statement; it's not something you see everywhere regarding Linux. Many devs are hesitant to even comment on Linux, almost as if it's the plague.

    What’s difficult about this statement, though, is the part where you say that "we" are supposed to ensure that EAC is running before starting the game. Now, how are we supposed to verify that?

    We are being completely transparent here in this thread about what we are doing and what flags we are setting to start the game normally. Each of us has EAC installed as part of the process. Even when we start the game, the little EAC logo boots up beforehand. I don’t know how we could bypass EAC by launching the game through Steam or using the Wine server port to allow the client to communicate with the launcher.

    What I can say about this issue is that without Steam and without these start parameters, it ran natively until around March-May 2025. Then, something was changed on your side with EAC, and even Windows players started receiving EAC errors.

    The question is, how do we move forward from here?

    No one feels comfortable testing the game right now due to the unpredictability and the fear of losing their account. We are only 3% of the Steam player base at the moment, but the Linux community is steadily growing, partly due to the Steam Deck. But often, it’s those 3% of players who send 65% of the bug reports to the developers.

    What would we like?

    We would like you to take responsibility. Correctly implement EAC and not actively block Wine/Proton in EAC. This is no extra work for you, just a decision. We’ll figure out the rest of how to get it working. But don’t pass the responsibility onto us to ensure EAC is working correctly, because frankly, we don’t know how.

    A recent example is Embark Studios with their hit Arc Raiders. They make the same statement that they don’t officially support Linux, but they also don’t block it, and they even partnered with CodeWeavers to ensure compatibility. Like I said, we don’t expect that same level of support right away, but as mentioned, we don’t want you to pass the responsibility onto us.

    We are not all developers. We just want to play our hopefully successful main game on Linux in the future without having to be afraid.
    Silence is freedom...
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    Azalroth wrote: »
    Just want to note that we are not limiting Linux users from playing. We are not targeting any OS.

    You have to make sure that you have EAC installed and active while you are playing.

    Hello Margaret,

    First, I would like to thank you for the statement; it's not something you see everywhere regarding Linux. Many devs are hesitant to even comment on Linux, almost as if it's the plague.

    What’s difficult about this statement, though, is the part where you say that "we" are supposed to ensure that EAC is running before starting the game. Now, how are we supposed to verify that?

    We are being completely transparent here in this thread about what we are doing and what flags we are setting to start the game normally. Each of us has EAC installed as part of the process. Even when we start the game, the little EAC logo boots up beforehand. I don’t know how we could bypass EAC by launching the game through Steam or using the Wine server port to allow the client to communicate with the launcher.

    What I can say about this issue is that without Steam and without these start parameters, it ran natively until around March-May 2025. Then, something was changed on your side with EAC, and even Windows players started receiving EAC errors.

    The question is, how do we move forward from here?

    No one feels comfortable testing the game right now due to the unpredictability and the fear of losing their account. We are only 3% of the Steam player base at the moment, but the Linux community is steadily growing, partly due to the Steam Deck. But often, it’s those 3% of players who send 65% of the bug reports to the developers.

    What would we like?

    We would like you to take responsibility. Correctly implement EAC and not actively block Wine/Proton in EAC. This is no extra work for you, just a decision. We’ll figure out the rest of how to get it working. But don’t pass the responsibility onto us to ensure EAC is working correctly, because frankly, we don’t know how.

    A recent example is Embark Studios with their hit Arc Raiders. They make the same statement that they don’t officially support Linux, but they also don’t block it, and they even partnered with CodeWeavers to ensure compatibility. Like I said, we don’t expect that same level of support right away, but as mentioned, we don’t want you to pass the responsibility onto us.

    We are not all developers. We just want to play our hopefully successful main game on Linux in the future without having to be afraid.

    When they tried to ban me because supposedly the anti-cheat was not installed, I had proof that EAC folder was indeed in AoC directory. They reversed the ban, but I have a question: If EAC did fail to properly work, how it's our fault ? I mean, we can't run AoC if it's not installed.
  • ruohtasruohtas Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    It's strange how we Linux users never ask them to specifically support us; but don't intentionally block our ability to play the game. I'm going to be pretty pissed if I'm not able to play when it launches on my OS of choice. I shelled out enough to support them as a player.
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    ruohtas wrote: »
    It's strange how we Linux users never ask them to specifically support us; but don't intentionally block our ability to play the game. I'm going to be pretty pissed if I'm not able to play when it launches on my OS of choice. I shelled out enough to support them as a player.

    I guess we are not beggars.
  • paulytwotoespaulytwotoes Member, Alpha Two
    Id just like to point out that although linux is "only" 3/4% of Steam users, Steam is 134m users and 4% of that is around 5million users. Clair Obscur: Expedition 33 sold around 5 million copys, just keep it in mind.
    - https://www.gamingonlinux.com/steam-tracker/
  • ChickenInSpaceChickenInSpace Member, Alpha Two
    As someone looking to go Linux as Windows is quickly approaching unusable territory, this thread and the ease of use to run Ashes of Creation is of great interest to me.

    I could handle jumping through some hoops to avoid the even greater threat of MS, but I don't want to play if there's a risk of banning for something I (especially as a new user) can barely control and know about.
  • EldrianEldrian Member, Alpha Two
    Adding my support as a linux user - I want to play this game but am worried about getting banned. I started on windows 11 but when i rebuilt my pc, windows wouldn't honor the transfer to the new machine, so I dropped windows and only game on linux now.

    I have a steam deck and plan on getting a steam machine too - and steam machines are going to sell like hotcakes, I'm betting (at least as much as steamdecks do) - so you're going to see a large increase in linux gamers, especially as windows 10 drops support and some machines can't move to windows 11.

    Please intrepid, don't ban linux users, even if you don't officially support them. Monitor the situation. Track them closer and watch for actual cheating if needed. But don't ban for valuing some freedom from spyware and resource theft.
  • VhaeyneVhaeyne Member, Alpha One, Alpha Two, Early Alpha Two
    At this point ashes is the only thing in my life keeping me on Windows. Windows gets worse everyday and win10 is on its way out.

    I have been seeing a lot of good reviews of Winboat recently. Has anyone tried this or is yet?
    TVMenSP.png
    This is my personal feedback, shared to help the game thrive in its niche.
  • paulytwotoespaulytwotoes Member, Alpha Two
    edited November 14
    Its crazy the amount of hardware that can play the game that wont be allowed on windows 11.
    That hardware is not going in the bin tbh or at least id be waiting by the bin if it was ;p

    Chatgpt said -"So, roughly 40-55% of PCs, depending on the study, might not be able to run Windows 11 due to hardware limitations."
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    edited November 14
    Game is going on Steam. Do you guys think Linux will be FINALLY supported ? If there's any chances. @MargaretKrohn
  • dukrousdukrous Member, Alpha Two
    Game is going on Steam. Do you guys think Linux will be FINALLY supported ? If there's any chances. @MargaretKrohn

    I'll caution that not all Steam games are supported in Linux. However, it should make support easier so long as the anti-cheat is configured for it. Valve will help out, so the ball is in Intrepid's court and what they're comfortable with.
  • VhaeyneVhaeyne Member, Alpha One, Alpha Two, Early Alpha Two
    dukrous wrote: »
    Game is going on Steam. Do you guys think Linux will be FINALLY supported ? If there's any chances. @MargaretKrohn

    I'll caution that not all Steam games are supported in Linux. However, it should make support easier so long as the anti-cheat is configured for it. Valve will help out, so the ball is in Intrepid's court and what they're comfortable with.

    Valve is nothing but wins for me right now. Gabe the only person I can think of with a yacht who I don't want the orcas to sink.
    TVMenSP.png
    This is my personal feedback, shared to help the game thrive in its niche.
  • notalentnotalent Member, Alpha Two
    I guess noone can play on PTR now, using linux right? Or we can login but we are scared for possible ban?
  • supersteefsupersteef Member, Alpha Two
    I haven't felt comfortable risking it since the ban wave. Seeing that it is coming to Steam is heartening but without any word on whether they would enable EAC for Linux with it and also the fact that we might have to pay $50 to access the Steam version, I'm not holding my breath for it just yet.
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    edited November 16
    dukrous wrote: »
    Game is going on Steam. Do you guys think Linux will be FINALLY supported ? If there's any chances. @MargaretKrohn

    I'll caution that not all Steam games are supported in Linux. However, it should make support easier so long as the anti-cheat is configured for it. Valve will help out, so the ball is in Intrepid's court and what they're comfortable with.

    Do you think Valve could force Intrepid hand ? I mean, they might want the game to work on Steam Deck.
    notalent wrote: »
    I guess noone can play on PTR now, using linux right? Or we can login but we are scared for possible ban?

    I don't risk logging and lose my account tbh. Maybe ask a CM and get to us back with their answers.
  • dukrousdukrous Member, Alpha Two
    Do you think Valve could force Intrepid hand ? I mean, they might want the game to work on Steam Deck.

    Not a chance this runs decently on Steam Deck. Maybe on Steam Machine. But Valve isn't going to force anyone into Linux compatibility.
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    edited November 16
    dukrous wrote: »
    But Valve isn't going to force anyone into Linux compatibility.

    Sad, our chance to get compatibility going directly in the trash. :'(
  • TryolTryol Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    edited November 16
    I wonder if Copilot will become sentient and murder us before we can get AoC's EAC working on Linux.

    Jokes aside, considering how big of a rush they will be in for the next few months because of Steam, I can't see a situation where any dev is given time out of their workday to debug a Linux bug of all things.

    If this gets fixed, it's either an accident or someone decided to do it in their free time.
    I think that's the best we can hope for. 🐧
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    Tryol wrote: »
    I wonder if Copilot will become sentient and murder us before we can get AoC's EAC working on Linux.

    Jokes aside, considering how big of a rush they will be in for the next few months because of Steam, I can't see a situation where any dev is given time out of their workday to debug a Linux bug of all things.

    If this gets fixed, it's either an accident or someone decided to do it in their free time.
    I think that's the best we can hope for. 🐧

    I might try to log in on Dec 11th to see if I can log.
  • TryolTryol Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    I try logging in every patch and close the game during the loading screen if EAC is not running.
    Hopefully it's not detected as hacking because I haven't gotten banned yet.
  • JeanPhilippeGungharJeanPhilippeGunghar Member, Alpha One, Alpha Two, Early Alpha Two
    edited November 18
    Tryol wrote: »
    I try logging in every patch and close the game during the loading screen if EAC is not running.
    Hopefully it's not detected as hacking because I haven't gotten banned yet.

    How you figure EAC is working or no ?
  • ExcalamerExcalamer Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    edited November 18
    My guess is they were tinkering with EAC that patch and received false positives that triggered the anticheat witch flagged their systems unless the ones affected aren't telling the whole story. Since they seem to be isolated issues that don't affect the general player base due to EAC and this late into the phase so I don't think Intrepid studios would just ban folks for using launch parameters as most of us run AoC just fine with EAC in the current state. Im sure they would take care of anyone affected if they were, just have to stick to live and not PTR until later phases as we communicate with Intrepid to achieve compatibility with linux/proton.

    With the game coming to steam Valve can provide support with proton compatibility but its on Intrepid to enable support even if steam states "Kernel Level Anti-Cheat" although mmorpg games don't need kernel level anticheat. 90% of games support linux and almost every mmorpg is supported via proton with only new world (2023-4 then supported), black desert and destiny 2 that was locked to windows. Valve has released new hardware/software support in conjunction with SteamOS. So it wouldn't take much to enable linux support as the market is shifting given the rise with steam deck/proton.
    sjm6vhj0c1ak.png
  • ExcalamerExcalamer Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    edited November 18
    Azalroth wrote: »
    Just want to note that we are not limiting Linux users from playing. We are not targeting any OS.

    You have to make sure that you have EAC installed and active while you are playing.

    What’s difficult about this statement, though, is the part where you say that "we" are supposed to ensure that EAC is running before starting the game. Now, how are we supposed to verify that?

    When they tried to ban me because supposedly the anti-cheat was not installed, I had proof that EAC folder was indeed in AoC directory. They reversed the ban, but I have a question: If EAC did fail to properly work, how it's our fault ? I mean, we can't run AoC if it's not installed.

    Like I was saying to JeanPhilippeGunghar can monitor the system process as the game launches. The name can change from game to game but generally its named "EAC......", "..service" or "EasyAntiCheat...." something along those naming. Again use the command "top" to monitor via terminal..

    Tryol wrote: »
    I try logging in every patch and close the game during the loading screen if EAC is not running.
    Hopefully it's not detected as hacking because I haven't gotten banned yet.

    How you figure EAC is working or no ?

    Wine/Proton generally helps the layering as the game loads the anti-cheat when it launches. So it would be under processes using the command "top" you can see system process in real time as it tends to be under.

    Tryol wrote: »
    I try logging in every patch and close the game during the loading screen if EAC is not running.
    Hopefully it's not detected as hacking because I haven't gotten banned yet.

    EAC is generally located in the in the C drive folder where your game is located (in this case under the "PROD" folder) Just gotta use the method you have it installed on if you need to repair/verify the files..

    sjm6vhj0c1ak.png
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