Crashing on loading screen

Comments

• dirich Member, Alpha Two

  November 15 edited November 16

  The game seems to freeze during load - I think I was able to play for a couple of hours, during which freezes happened with random frequency, but now I rarely am even able to get to the realm selection screen before a freeze occur.
  I'm not sure which files (logs, etc) could be useful to debug this issue. Please let me know.

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• dirich Member, Alpha Two

  November 15 edited November 18

  Addendum: the mouse is the only thing that doesn't freeze.
  When frozen, I can ALT TAB out of the game, but I can't get the game window to get back into primary focus. At such a point I can ony use the Launcher "Close Game" option, or kill the application via Task Manager.
  I tried "Repair" and "Reinstall" but neither of them helped.

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• Tripodfay Member

  November 16 edited November 16

  Bought the game, installed, made a character, every time I attempt to enter world, the game loading screen pops up, goes to 13% then the screen turns black and the game crashes 1 minute later.
  
  I have tried:
  Resolution settings changes
  quality setting
  Uninstalling/Reinstalling
  Repairing
  Making a new character
  Making a new character on a new realm
  Making a new class with a different name on a different server
  
  im out of ideas.. Anyone know how I can get in?

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• Tripodfay Member

  November 16 edited November 18

  Drivers are up to date, computer is above specs.

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• Tripodfay Member

  November 16 edited November 18

  Restarted my pc, no joy
  

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• Tripodfay Member

  November 16 edited November 18

  Logged out/back into of launcher. Ran as Administrator. No joy

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• dirich Member, Alpha Two

  November 16 edited November 18

  Update: I updated the graphic card drivers (which were 2-3 months old) and rebooted my PC and I was able to make it back into the game again. At least for now.
  The freezing still happens, but at least now it's back to feezing some time after I've logged onto the realm

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• toppie Member, Alpha Two

  November 16

  Also happening to me with a Windows 11, i7-14700k and Geforce RTX 4070-TI

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• toppie Member, Alpha Two

  November 16 edited November 18

  same.

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• grekowski Member, Alpha Two

  November 16 edited November 18

  Same on my laptop. Starting screen loads. I can select real and start loading world but at 12-14% it hangs. Black screen and then game exits with no error message.
  - AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx
  - GeForce GTX 1650
  - 16 GB RAM
  - Windows 11 Home 23H2 22631.4460
  
  On my desktop PC works ok (although it sometimes crashes due to video memory leak after longer play) - RTX 3080 + ryzen + 32 GB RAM
  
  Forcing use of GeForce card in Nvidia panel didn't help.
  
  [EDIT]
  Played around and it seems that game is trying to use tons of memory + has a problem with DLSS and DX12. When I forced lower video memory usage by playing around in Nvidia panel and rised windows pagefile size to 16GB I was able to load world partial. UI was loaded with tons of glitches :P But rest was still black.
  Game used all RAM, pagefile and video memor I have

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• dirich Member, Alpha Two

  November 16 edited November 18

  Update 2: The freezes have mostly subsided, and have been replaced by crashes.

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• dirich Member, Alpha Two

  November 16 edited November 18

  Update 3: The freeze is back again, happens constantly as I load into the world.
  Repair and Reinstalling don't help, and driver is up to date.
  I was able to load a couple of times when I changed server, but the freezes on load into realmcame back aimmediately

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• zxbiohazardzx Member, Alpha Two

  November 16

  confirmed, happens only this weekend. and only on some launches, not all
  

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• Vaknar Member, Staff Staff ›

  November 18

  Hi all!
  
  For some of those in this thread, I believe you might be encountering a known issue with Intel CPUs and Unreal Engine 5. For some, updating their BIOS fixed this.
  
  More info here: https://forums.ashesofcreation.com/discussion/61592/alpha-two-known-issues-list-read-me-first#latest

  🔸 Players with certain Intel processors may be presented with a message concerning known stability issues with their CPU. This message will direct to an Epic known issue.

  
  https://www.radgametools.com/oodleintel.htm

  

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• Vaknar Member, Staff Staff ›

  November 18

  grekowski wrote: »

  Same on my laptop. Starting screen loads. I can select real and start loading world but at 12-14% it hangs. Black screen and then game exits with no error message.
  - AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx
  - GeForce GTX 1650
  - 16 GB RAM
  - Windows 11 Home 23H2 22631.4460
  
  On my desktop PC works ok (although it sometimes crashes due to video memory leak after longer play) - RTX 3080 + ryzen + 32 GB RAM
  
  Forcing use of GeForce card in Nvidia panel didn't help.
  
  [EDIT]
  Played around and it seems that game is trying to use tons of memory + has a problem with DLSS and DX12. When I forced lower video memory usage by playing around in Nvidia panel and rised windows pagefile size to 16GB I was able to load world partial. UI was loaded with tons of glitches :P But rest was still black.
  Game used all RAM, pagefile and video memor I have

  
  I believe your issue is from not meeting minimum system spec requirements
  https://support.ashesofcreation.com/hc/en-us/articles/26658550834835-What-are-the-minimum-and-recommended-computer-specifications-for-Alpha-Two

  

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