Glorious Alpha Two Testers!

Alpha Two Realms are now unlocked for Phase II testing!

For our initial launch, testing will begin on Friday, December 20, 2024, at 10 AM Pacific and continue uninterrupted until Monday, January 6, 2025, at 10 AM Pacific. After January 6th, we’ll transition to a schedule of five-day-per-week access for the remainder of Phase II.

You can download the game launcher here and we encourage you to join us on our for the most up to date testing news.

[Bug Hunting] GPU Crashes and Running Out of VRAM

13

Comments

  • midloy121093midloy121093 Member, Alpha Two
    edited November 10
    also got problems with my system. im not even able to join the game.

    first im getting a cpu message
    dn5j3wap58zl.png

    after pressing "no" i choose my character and play game
    now im getting a short loading screen resulting in a low video memory warning following into a blue screen and laggy computer afterwars wich i have to restart manually then

    Cause of the bluescreen (instant crash after error) im not able to take a screenshot

    /edit: finaly got a photo after 3 hours trying
    a0qsa0geynnj.jpg

    /edit2:
    LoginId:0578d3c94b06d365814befb697e72004
    EpicAccountId:830d5ebfbe5f43ebbf74e30d7c28ac25
    
    Fatal error: [File:C:\P4\rel\AOCUE5\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 378] DecompressShaderWithOodleAndExtraLogging(): Could not decompress shader group with Oodle. Group Index: 4980 Group IoStoreHash:275f76e95a9913860f8f3109 Group NumShaders: 20 Shader Index: 42621 Shader In-group Index: 4980 Shader Hash: F3E440F277EC82642C51D9E29EB275C0683E582D
    
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    kernel32
    ntdll
    


    13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
    96GB RAM
    Windows 10 Pro
    Intel(R) Ethernet Controller I226-V
    NVIDIA GeForce RTX 4090
  • ZedoruZedoru Member, Alpha Two
    edited November 9
    Zedoru wrote: »
    How long were you online?

    Higher video settings --> crash in loading screen
    lower video settings seconds before crash or max 1-2 minutes



    Where in the game were you at when this happened?
    login area starting zone

    Are there any steps you can take to reproduce the issue consistently?
    the error is consistent

    Running out of VRAM crashes the Game, sometimes my whole system


    Specs:
    CPU: AMD Ryzen 5 5600
    GPU: AMD RX6800
    OS: Win11 Pro
    Resolution: 2k
    GPU Driver: 24.10.1

    Hope you can find and fix the issue soon ! :) thx for your hard work ladies and gents!

    greetings

    I found a fix for my Running out of GPU VRAM issue

    i had to increase the pagefile size in win 11

    Edit: fixed the issue for me !


  • barttletbarttlet Member, Alpha Two
    also got problems with my system. im not even able to join the game.

    first im getting a cpu message
    dn5j3wap58zl.png

    after pressing "no" i choose my character and play game
    now im getting a short loading screen resulting in a low video memory warning following into a blue screen and laggy computer afterwars wich i have to restart manually then

    Cause of the bluescreen (instant crash after error) im not able to take a screenshot

    /edit: finaly got a photo after 3 hours trying
    a0qsa0geynnj.jpg



    13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
    96GB RAM
    Windows 10 Pro
    Intel(R) Ethernet Controller I226-V
    NVIDIA GeForce RTX 4090

    I am getting this exact same problem, with close to the same PC specs. was worried it was a problem with my PC because i had a similar crashing issue on Overwatch 2 recently. Anyone have any luck with changing settings or files to get into the game?
  • sejunissejunis Member, Alpha Two
    Keep getting a black screen after 1-5 minutes of playing. Can still hear the games audio but am not able to issue any commands, as far as I can tell, and am forced to hard reboot my PC. This has happened every time I have attempted to play today. I have been around Lions Hold every time.
    Specs:
    Windows11 Home
    Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz
    NVIDIA GeForce RTX 3090
    128GB Memory
    1TB SSD / 1TB HDD
    1920x1080
  • HollyshotHollyshot Member, Alpha Two
    How long were you online?
    I can create a character, but crashes on load screen. Sometimes it crashes Windows as well.

    Where in the game were you at when this happened?
    Trying to loggin in the game.

    Are there any steps you can take to reproduce the issue consistently?
    Can't get int the game, happened 100% of the times.

    No overlock on my CPU.
    Any other game runs normal.
    BIOS updated.

    Specs
    i17 14700KF
    RTX 4090 ASUS ROG
    ASUS ROG z790 E-Gaming
    Corsair Dominator 6200mhz
  • SiguratSigurat Member, Alpha Two
    Unable to run the game for more than 2 mins on a 3090 RTX, like the other issues above.

    7800x3d
    3090
    32 gb DDR5
    1 TB nvme
  • Arcano_Arcano_ Member, Alpha Two
    edited November 9
    Attaching one dump file, I have many more if you need.

    Laptop
    Processor 13th Gen Intel(R) Core(TM) i7-13700HX 2.10 GHz
    Installed RAM 16.0 GB (15.7 GB usable)
    Display Adapter Nvidia 4770m 16gb VRAM
    System type 64-bit operating system, x64-based processor

    Solutions I've tried:
    -Reducing all settings to low, except V-sync and Smooth Shadows enabled
    -several different versions of drivers
    -Enabling Vsync, turning off AA + non-critical services, trying different power management settings, capping max frame rate @ 60fps, in Nvidia Control Panel
    -Using a secondary monitor, using dedicated 4070 graphics card
    -setting custom page memory levels
    -Tried editing TDRDelay and TDRddiDelay in Registry

    Might be vram leak, or maybe too much power consumption.
    The best part about mmos is the friends you make along the way.
  • tequila666tequila666 Member, Alpha Two
    same problem,after few minutes black screen.
    I tried all possible settings, update bios... nothing helps

    12th Gen Intel(R) Core(TM) i5-12600KF 3.70 GHz
    MSI MAG Z690 TOMAHAWK WIFI (MS-7D32)
    [32 GB] DDR5-6000
    MSI RTX 3080 Suprim X 10Gb
    Win11 64bit
  • MrChangMrChang Member, Alpha One, Alpha Two, Early Alpha Two
    edited November 9
    My game repeatedly crashes around 5 - 10 minute mark. PC goes into black screen and becomes unresponsive, still able to hear audio but "no signal" on monitor. Needed to do a hard PC reset every time it crashes. Crash log file states "GPU Crashed or D3D Device Removed" at the end

    Steps done to resolve it :
    Reinstalled AOC fully
    Updated BIOS and GPU drivers
    Turned down all settings to low/disabled all effects
    Vsync on/off

    Done all above but still crashes. Able to play other high end games with no issues. CPU & GPU temps are normal

    PC Specs :
    Intel i7 13700K
    32GB Ram DDR4-3600
    RTX 3080
    ROG STRIX Z790-A GAMING WIFI D4
    Win 11 64bit
  • sk_rensk_ren Member, Alpha Two
    edited November 10
    Specs
    • CPU - Ryzen 5 1600X 3.6GHz [Default settings] // I'm more awake now and now see that the min spec for CPU is higher than I remember. Ryzen 5 2600 is whats listed... so this might be my problem but a cursory CPU benchmark comparison puts them roughly equal to each other in performance (~1-3% in favor of the 2600)
    • GPU - Radeon VII [Default settings], Driver Version
      23.19.21.01-240819a-407052C-AMD-Software-Adrenalin-Edition
    • RAM - 32GB DDR4 [Default settings]
    • Windows 10 64-bit
    • TdrDelay and TdrDdiDelay set to 60 seconds

    Issue: Game crashes shortly after logging into the server.
    No problem in the main menu. Once connected to the server the game looks and performs normally for around 5s to approx 1-2 minutes before crashing. Game is currently set to minimum graphics and 1080p. The crash report panel shows nothing of assistance and I have no idea how to read the crash dump myself. When launching the game I am told my Graphics driver is out of date but thats more a limitation of the card as I have the latest driver from AMD available to me.
    sebar8ymimgc.png
    2ls2i06olj6h.png

    Game Location: Starting area

    Steps to replicate
    1. Launch game
    2. Select character/server and log in
    3. Exist

    Full crash dump file available on request (its almost 3 GB). Let me know if there is anything else. I believe I SS all the relevant info.
  • ZionDizLZionDizL Member, Alpha Two

    How long were you online? 25 mins
    Where in the game were you at when this happened? taking on shamans to the north east of lionhold
    Are there any steps you can take to reproduce the issue consistently? just being online and actively playing

    2 screens just go black, I need to restart and then repair install from a downloaded launcher after the GPU crash.

    GPU logs enabled but cannot see any logs relating to GPU written

    Win 11 pro 64bit
    i9-10900k
    rtx 3090
  • FronkeFronke Member, Alpha Two
    Experiencing the Black Screen // Monitor Unresponsive issues. Audio is still working and I can even still talk to my pals in discord when it happens. Only way I can fix it is to hard restart my computer.

    How long were you online? At first, every 10-15 minutes caused the blackout. I turned everything down to low, swapped to window mode, reduced resolution, and turned most other settings off if I could. This let me play for about 1.5hrs until it happened again.
    Where in the game were you at when this happened? First few times I was right outside of Samia's Hope. After reducing settings, it happened to me east of Nik'brae Ruins and south of Highwaymen Hills.
    Are there any steps you can take to reproduce the issue consistently? I'm unsure if there is a set of actions I am doing that cause it to happen.

    Specs:
    Windows 11 PC
    NVIDIA GeForce RTX 3090
    i7-11700KF (3.6GHz)
    32 GB Ram
  • UncleTommyUncleTommy Member, Alpha Two
    GOT the same crash on the same specs of this thread .
    Is there is resolution ?

    Thank you
  • UncleTommyUncleTommy Member, Alpha Two
    I am seeing a crash every time I try to launch the game. The screen goes dark like it is launching the game from the client, but then it crashes.

    Specs:
    13th Gen Intel(R) Core(TM) i9-13900K 3.00 GH
    64.0 GB (63.7 GB usable)
    ASUS NVIDIA GeForce RTX 4090
    Samsung UltraWide Neo G9 Pro

    Q&A:
    How long were you online?
    Unable to get online with the game. These crashes are happening when I try to launch the game from the client.

    Where in the game were you at when this happened?
    At the client. The game crashes when I try to "Launch Game" from the client.

    Are there any steps you can take to reproduce the issue consistently?
    Yes. This occurs every time I try to click the "Launch Game" button in the client.

    exactly same PC and same SPECS here
  • MordeganMordegan Member, Alpha Two
    Keep getting a black screen after 1-5 minutes of playing. Can still hear the games audio but am not able to issue any commands, as far as I can tell, and am forced to hard reboot my PC. This has happened every time I have attempted to play today. I have been around Lions Hold every time.
    Specs:
    Windows11 Home
    Intel(R) Core(TM) i9-10900KF CPU @ 2.80GHz
    NVIDIA GeForce RTX 3080
    32GB Memory
    Multiple resolutions/qualities/monitors
  • EnmaSotsuEnmaSotsu Member, Alpha Two
    Hey guys, i solved my problems. Turned out i had a faulty RAM (yes, for real). Cant really hurt you, to check your memory, as it takes maybe 10 minutes and then you know. Just google for MemTest86
  • solzusesolzuse Member, Alpha Two
    I tried to play ashes of creation on Nov/08/2024; downloaded client, installed the game, started it up, selected new server NA, made a character, and pressed play.

    game crashed at %5 of loading screen

    that was my first time experience. which isn't too bad for an alpha game.

    But now, my computer turns on and doesn't display. my monitor says no display then goes black.

    I spent all day trying to get it working again.
    -reseeded the ram, multiple times in different variances.
    -pulled out the power supply and tested it, seems to work.
    -pulled out my video card to see if it could use the onboard display port, still just black screen.
    -removed all the wires to the mother board and pull out the cmos battery. put it all back together and still nothing.

    R.I.P

    motherboard: Asus Prim Z790-P
    graphic card: Geforce RTX 4090 - 24GB GDDR6x
    processer: intel core I9-13900KF
    ram: Corsair Vengeance DDR5 ram 32GB
    power supply: Corsair RM 1000e

    One of the saddest days ever, due to the fact, I was extremely hyped for this game for years.
    Then, to lose everything.
    (looking for rope)
  • tequila666tequila666 Member, Alpha Two
    edited November 10
    I have a solution, I have to set everything to LOW and turn off v-sync, turn off DLSS, turn off reflect latency, turn off everything+all LOW and the game works without a problem...

    Now I'm trying to turn on the individual boxes one by one to find out which one is causing the black screen

    it's strange, I can play other mmorpg,AAA games at maximum details without a problem.
  • RazormadnessRazormadness Member, Alpha Two
    How long were you online? About 30 min - 1 hour
    Where in the game were you at when this happened? Yes
    Are there any steps you can take to reproduce the issue consistently? Have a video playing through firefox (not in efficiency mode), multiple tabs and have AoC on main ultrawide screen in fullscreen borderless
  • StrifeCJStrifeCJ Member, Alpha Two
    I am not having crash issues but i am having big performance hits when i want to run programs like obs along side Ashes. So i wanted to share what i did to solve this issue and i have been able to run ashes smoother then before while also replay recording with obs in background now.

    I run:
    windows 10 64bit and GPU 4060 8GB Vram (this is maxed from launch of game till i quit it, no matter where i am in the game with lowest settings)

    after updating bios to latest, and chipset drivers, it yielded little improvement
    Nvidia profile imspector Load limiting and all that stuff also changed nothing

    Biggest improvement was in settings>system>display>graphics settings. I found the Ashes launch exe and set it to power saving rather the allowing the system to default it to performance or something.
    since this change ive been able to handle a lot more programs outside of the game along side it with minimal performance hit.

    the path to the file you need is in the screenshot on whatever drive you saved it to.

    7okoad8qifke.png

    i really hope this can help others in this cruel battle! GL to all solving their issues
  • Try disabling XMP on your ram settings in bois. I know it's its a pain, but it's not looking thr new ram that had been pumped out.

    I can play on my laptop as it's a different ram Module ect. But my laptop is struggling on low RTX 2070 on the laptop.
    The PC is 3080.
    I believe it doesn't like when you update the bois which I have on the PC. The company needs to match the updates thats are applied to the PC drivers or else this issue is going to be around for a very long time
  • midloy121093midloy121093 Member, Alpha Two
    edited November 11
    also got problems with my system. im not even able to join the game.

    first im getting a cpu message
    dn5j3wap58zl.png

    after pressing "no" i choose my character and play game
    now im getting a short loading screen resulting in a low video memory warning following into a blue screen and laggy computer afterwars wich i have to restart manually then

    Cause of the bluescreen (instant crash after error) im not able to take a screenshot

    /edit: finaly got a photo after 3 hours trying
    a0qsa0geynnj.jpg

    /edit2:
    LoginId:0578d3c94b06d365814befb697e72004
    EpicAccountId:830d5ebfbe5f43ebbf74e30d7c28ac25
    
    Fatal error: [File:C:\P4\rel\AOCUE5\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 378] DecompressShaderWithOodleAndExtraLogging(): Could not decompress shader group with Oodle. Group Index: 4980 Group IoStoreHash:275f76e95a9913860f8f3109 Group NumShaders: 20 Shader Index: 42621 Shader In-group Index: 4980 Shader Hash: F3E440F277EC82642C51D9E29EB275C0683E582D
    
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    kernel32
    ntdll
    


    13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
    96GB RAM
    Windows 10 Pro
    Intel(R) Ethernet Controller I226-V
    NVIDIA GeForce RTX 4090

    I never had any Problems with my System before. Not even in Unreal Engine 5, so i dont know what they are talking about.

    I even send my System to checkup after Interpid told me its my System.

    We are here to report Issues and Crashes and all i get as response its your system?
    One of my Guildmembers lost there 3070 to the Game, i have the problems above but was still able to play by ignoring all windows messages XD. Some ppl play with 2080 some cant play with 2080?
    So where is the Point Interpid?

    I really like the state of Game, but telling ppl wo try to help, its about there system is not the way to go.

    Sry if my english is bad, its not my main language.


    /edit: (11.11.2024) okai today my 11months old cpu died to ashes .... thanks
  • korovitzkorovitz Member, Alpha Two
    i can sometimes play for about an hour but most times my GPU crashes right at launch from the launcher i dont think im high end for equipment but the symptoms fit perfectly. im running a AMD Radeon RX 6600 GPU, with a AMD Ryzen 5 5600x CPU and 32 GB ram, sadly i get no error messages just forces a rest, hope my potato can help
  • MalorianMalorian Member, Alpha Two
    edited November 14
    I get that for many this is a GPU issue, but is there any chance some of you on Intel are running into this long standing bug with 13th/14th gen processors?
    https://forums.anandtech.com/threads/intel-processors-crashing-unreal-engine-games-and-others.2617728/page-29
    https://steamcommunity.com/app/1493640/discussions/0/4303823676463524120/?l=german
    https://www.techspot.com/news/101978-newer-high-end-intel-cpus-crashing-unreal-engine.html

    (Sorry, I should have paid more attention to the earlier pages but some of the symptoms described seem to fit exactly. Nvidia's response to try lowering the performance core ratio might see some success for those affected if the chip is not already damaged.)
  • civitascivitas Member, Alpha Two
    Basically exact the same issue as sejunis.
    Both my Monitors (I'm playing on one , the other is in usage) go dark.
    Connected hardware - in this case my keyboard - stops working aswell.

    How long were you online?
    5 min
    Where in the game were you at when this happened?
    Starting area
    Are there any steps you can take to reproduce the issue consistently?
    launch the game, play for 5 min

    Specs:
    Windows 10 Pro
    AMD Ryzen 7 3800X
    32 GB RAM
    RTX 3090
    1TB SSD / 2 TB SSD / 4 TB SSD
    2560x1440


    sejunis wrote: »
    Keep getting a black screen after 1-5 minutes of playing. Can still hear the games audio but am not able to issue any commands, as far as I can tell, and am forced to hard reboot my PC. This has happened every time I have attempted to play today. I have been around Lions Hold every time.
    Specs:
    Windows11 Home
    Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz
    NVIDIA GeForce RTX 3090
    128GB Memory
    1TB SSD / 1TB HDD
    1920x1080

  • SiguratSigurat Member, Alpha Two
    3090, same issues as the others losing display but able to hear sounds. Hard reboot is the only option when it happens.

    7800x3d
    RTX 3090
  • MortyMorty Member, Alpha Two
    I still have yet to create a character. 1st screen loads to about 80%, crash. Forced GPU Crash Dump, whatever that is. Everything is updated, high end machine, tried to change all the BIOS settings I can think of and nothing. Crash, 30sec in, everytime. Dear god help me.
  • TimeKeepingTimeKeeping Member, Phoenix Initiative, Leader of Men, Royalty, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    Today 11/16/24 12:00 midnight
    Processor 13th Gen Intel(R) Core(TM) i9-13900K, 3000 Mhz, 24 Core(s), 32 Logical Processor(s)
    64 GB ram
    Nividia geforce RTX 4090
    Windows 11
    Lyneth
    Server worker 17

    was playing without issue for nearly 8 hours, and sustained a crash while fighting giants in west new aela. tried to reconnect and loaded into a black screen.

    graphics retruned recommenced fighting giants 3 minutes later sustained another crash to Black Screen, and had to end task to close the game client.
  • PalendorffPalendorff Member, Alpha Two
    I have been in game for about 2 hours, but most of the time it crashes and restarts my computer as soon as it starts to load game.
    Changed all video settings to lowest already, didn't seem to have an effect.

    Card name: NVIDIA GeForce RTX 3070
    Processor: AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
    Memory: 32768MB RAM
    Available OS Memory: 32696MB RAM
    Display Memory: 24365 MB
    Dedicated Memory: 8018 MB
    Shared Memory: 16347 MB
  • paratuaparatua Member, Alpha Two
    Guys, if you have a 13 or 14 series Intel CPU, this is very most likely related to that and not your VRAM as it makes it sound. I hope this message reaches enough people, but if this sounds like your case then the only solution that will work reliably is to update your motherboard's BIOS. Flashing that will almost certainly fix the issue (for those with the appropriate CPU).
Sign In or Register to comment.