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Issues related to loading (in-game, loading the game client)

VaknarVaknar Member, Staff
in Alpha Two Bug Reporting
Merging threads relating to issues with loading (in-game, loading the game client).
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Comments

  • TMorTMor Member, Alpha Two
    Discussion Title - Loading Screen Bar Resetting

    Description
    While loading into the game after getting through the queue I am permanently loading the loading bar in the loading screen.

    Bug Reproduction Steps
    Not sure, it has been going on about 30 minutes so far.

    Expected Result
    I expect to load into the game at the starting location.

    Bug Report - Actual Result
    No error message shows, but the loading bar is constantly going up to 100% then resetting to 0% and repeats constantly. Every now and then it will show my character in the starting zone for a split second as if I was in the game but then quickly goes back to the loading screen to start all over again.
  • StroussStrouss Member, Alpha Two
    First Load screen after completing Que's alternates with a view of your initial view on your spawn point in Game. Back n Forth over and over :P
  • TheBlindFoolTheBlindFool Member, Alpha Two
    edited October 31
    Been stuck on this every time I try to download and start the game, no matter how many times I reinstall it just gets stuck at 100%, 0%, 100% lpj2m6vmfhvt.png

  • ThokanThokan Member, Alpha Two
    Description
    Crash to desktop or freeze one second after entering the game/loading in the world

    Bug Reproduction Steps
    Every time I've entered the game. On different characters, days, realms. Updated drivers, cleared game cache and old reports have been tried.

    My hardware:
    Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70 GHz
    Geforce RTX 2070
    16Gig RAM
    Windows 10
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    Among The Shadows
  • kirito11kirito11 Member, Alpha Two
    Updating Alpha 2 or trying to login game my sata ssd is 100% load and my computer slows to a crawl. Ashes crashes

    To reproduce, well it happens every single time i try to login the game. and everytime i update the game through the launcher.

    expected result is to login without it crashing everytime i suppose. but the 100% load on my ssd i think is strange. none of my other games do that

    There is no error message or crash log it just freezes or insta-quit.
  • patrick68794patrick68794 Member, Alpha Two
    edited October 31
    This just happened for me after using unstuck
  • StormCrow820StormCrow820 Member, Alpha Two, Early Alpha Two
    There was a wall of bodies floating in the air at the boarder of the yellow zone north of the starting zone. if you go past the wall the game crashes, did this about 4 times and now i managed to get myself in the crashed zone and cant even get on my character anymore.
  • PappaTrollPappaTroll Member, Alpha Two
    edited October 31
    happened to me after i got DCed due to server stopping working @ 10pm.

    how do you even fix this??
  • PappaTrollPappaTroll Member, Alpha Two
    edited October 31
    his is literally a game breaking bug...

    you can log in with new characters, but it wont log me into the character i leveled
  • shino6661shino6661 Member, Alpha Two
    edited October 27
    when i try loading into my character on lyneth it gets stuck on the loading screen where it shows it loading in the bottom right and on occasion will show the game as if it loaded and then goes back to the loading screen again i made a new character on another server and the game loads just fine so i am unsure of what is happening.
  • Blood_RavenBlood_Raven Member, Alpha Two
    edited October 31
    Same issue I went to play this evening and stuck with the loading bar rushing to 100% then resetting now and then I get a flash of the game world before it resets back to 0% on the loading bar.
  • fishywriter0fishywriter0 Member, Alpha Two
    edited October 31
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    I had this bug as well I've been able to replicate it on multiple chars and classes. When you log out of the game while in the little hallway it will do this. It is a 100% chance of happening when you do this. Uninstalling the game does not fix this problem.
  • ValherusValherus Member, Alpha Two
    edited October 31
    I have this problem too
  • ValherusValherus Member, Alpha Two
    edited October 31
    I created a different character on Lyneth and it does not have this problem.
  • TamaelTamael Member, Alpha Two, Early Alpha Two
    edited October 27
    Hello,

    I have been trying to join the Alpha 2 test but without a success.

    Everytime after i choose a character and join the game, it crashes after loading screen. (everytime)

    I have attached a png with the crash report from unreal.

    "Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000001e3040260

    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    AOCClient_Win64_Shipping
    kernel32
    ntdll"

    On unreal engine site i have found this.

    "The error message “Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000” is indicating that the program is trying to access memory address 0x0000000000000000, which is not a valid memory address. This is likely caused by a problem with the Unreal Engine build or the dependencies on your system"

    Hope this will help fix the issue.

    I have been waiting to play this game for more then 5 years and it would be a shame if i could not.

    Thank you.
    He had existed for a long time and was fluent in many languages. Most of them...Dead ones. Ohhh... don't mind my friend in the cage.
  • Father RussellFather Russell Member, Alpha Two
    While riding just past the North gate of Lionshold on Server Lyneth my game crashed. Now when I try to log back in the game loads in with no character visible, then goes immediately back to the loading screen. This happens in an endless cycle.
  • fanyogsfanyogs Member, Alpha Two
    When i went from in game to character selection screen and then after a couple of minutes i wanted to load in again. I now get a constant loading screen: 2hti5dermh8e.png

    This happens after loading to 100% once, flashing me inside the game and then reverting back to the loading screen. This time it just loads infinitly.
  • TrikkiTrikki Member, Alpha Two
    edited October 31
    Might be worth consolidating the information in 1 post instead of several. :)

    Original post with video: https://forums.ashesofcreation.com/discussion/62240/all-characters-load-to-a-1st-person-frozen-view-then-reload-over-and-again-alt-f4-only-option#latest
  • TrikkiTrikki Member, Alpha Two
    edited October 31
    Might be worth consolidating the information in 1 post instead of several. :)

    Original post with video: https://forums.ashesofcreation.com/discussion/62240/all-characters-load-to-a-1st-person-frozen-view-then-reload-over-and-again-alt-f4-only-option#latest
  • KurgonKurgon Member, Alpha Two
    edited October 31
    I have this bug today also. I can hear combat, I even get a flash of the game world from time to time. But mostly I just get to see the artwork of a city and an infinite loop of the quotes in the bottom left as the loading bar hit 100% over and over. I have closed out several times, and restated my PC, and I am now going to try a reinstall.
  • ShynlaraShynlara Member, Alpha Two
    edited October 31
    I have the same problem on Lotharia. When I try to log into my character it seems like the game is loading but it is stuck on the loading screen. When this happens the music stops playing and then shrotly after that the game closes. I hope the log helps in finding this bug.
  • forbidden2005forbidden2005 Member, Founder, Kickstarter, Alpha Two, Early Alpha Two
    edited October 31
    I can also confirm that this happened to me in the early battle fields. It forced me to zoom in to first-person mode, and then when I logged out to see if it would reset, I got stuck in the constant reloading. Sat constantly in the load screen for 5 min before Alt+F4
  • fanyogsfanyogs Member, Alpha Two
    edited October 31
    Trikki wrote: »
    Might be worth consolidating the information in 1 post instead of several. :)

    Original post with video: https://forums.ashesofcreation.com/discussion/62240/all-characters-load-to-a-1st-person-frozen-view-then-reload-over-and-again-alt-f4-only-option#latest

    I would, but when i looked at that video, it was not exactly the same as me. They got in to the game, i did not.
  • TrikkiTrikki Member, Alpha Two
    edited October 31
    forbidden2005 wrote: »
    I can also confirm that this happened to me in the early battle fields. It forced me to zoom in to first-person mode, and then when I logged out to see if it would reset, I got stuck in the constant reloading. Sat constantly in the load screen for 5 min before Alt+F4

    That's how it happened to me too, the forced 1st person mode (looking through my own head), relogged to fix it, then it all went bad. Someone said mounting up would fix the 1st person thing, but that didn't work for me sadly. Relog was the only option....then this...

    Happened to 2 characters of mine, 1 self-resolved after a few hours, the other is still stuck and unable to play.

    Note: It wasn't in this area though. One was farrrrrr north of Winstead, the other was just north of Liongard but away from the populous.
  • AngeliwarAngeliwar Member, Alpha Two, Early Alpha Two
    edited October 27
    not sure if this was reported or not but i made a clip of what happens


    https://youtu.be/r2gQS-sWTCU?si=8Kw_2yFwUJ4d3JHD
  • SolobladeSoloblade Member, Alpha Two, Early Alpha Two
    edited October 31
    Same. took a vid. this video will expire in 2 days fyi.

    https://streamable.com/0ixkk2?src=player-page-share
  • AngeliwarAngeliwar Member, Alpha Two, Early Alpha Two
    edited October 31
    forgot to mention this was after using the unstuck command, and also trying to relog on that character.]
    not sure if that was clear lol
  • SiendelSiendel Member, Alpha Two
    edited October 31
    I had this happen as well when I used the menu unstuck button. I jumped off the heights above the starter area into a corrupted tree and horse was stuck and couldn't dismount. Note that I could sometimes hear surrounding in-game sounds while in this loop.

    Only way to close the endless loop was to close the game which put me back into queue.

    Once I got back into the game (long time later) I was back on the ground so I guess unstuck did kind of work.
  • PappaTrollPappaTroll Member, Alpha Two
    edited October 31
    the work around is in discord posted by "GirlsFistinGuys":
    do this -> create new character -> load into world -> right before loading in -> click on bricked char -> spam click enter world

    worked for me yday.
  • SoldrasSoldras Member, Alpha Two
    Being told to check DirectX but my DIAXDG confirms and I updated it as well
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