Summer Crowdfunding Campaign FAQ *Updated 6/27*
First of all, we want to thank you for your excitement as we recently launched our Summer Crowdfunding Campaign. We’re hoping that this gives those who weren’t able to before, a chance to participate, while also rewarding previous Kickstarter backers as well.
Now we also understand that there is a bit of confusion going on with how the summer campaign works and we want to clarify some points for everyone:
Previous Kickstarter Backer Accounts
We sent out an email on Wednesday (6/21) indicating that previous Kickstarter backers would need to sync their Kickstarter accounts with their Ashes of Creation account via their email address. Many backers voiced their concerns that they did not like this system. Therefore, we worked with our engineering team to change this. Instead of having to link your Kickstarter and Ashes accounts, your Kickstarter registered email will receive a key code representing your Kickstarter package. You will then be able to apply the code to whichever account you wish. If you do not have an account to put it on yet, you’ll still need to register on www.ashesofcreation.com and then go to https://www.ashesofcreation.com/account/ to apply your key. This key will be distributed via email within 5-8 days from today (6/23).
Previous Kickstarter Backer Upgrades
Once previous Kickstarter backers apply their received codes to their account via the Account page, they will then be able to go to the Summer Crowdfunding Campaign page and upgrade their pledges. The choice of pledges will be from the original Kickstarter offerings. If you own an early bird package, you will keep that early bird value while upgrading. For example, if you own an $80 Early Bird of the Pioneer package, and you wish to upgrade to the Founder package, you will pay the difference from $100 to $150, not $80 to $150.
The checkout process on our site currently indicates that you can immediately download your items after purchase. This is incorrect. However, you will receive your package keys after our Summer Crowdfunding campaign has completed. We are working with our web team to try to get this messaging clarified on the site ASAP.
We are working with our web team to put up a ticker so that you can track progress in real time on our new backer goals. We expect this to be implemented within the next few days.
Have additional questions regarding the Summer Crowdfunding Campaign, Kickstarter, etc.? Please post them here and we’ll answer them as soon as we can.
It appears that some users did not receive/open emails that were originally sent out regarding their Kickstarter pledges.
For transparency's sake, we switched from using Kickstarter's email service to our own service via MailChimp. This was so that we could get more granular with who we were targeting for purposes of information, upgrade options, feedback, and of course, surveys.
If you have NOT received an email from us and were a Kickstarter backer, please email us at [email protected] along with your Kickstarter-registered email address. I am currently compiling a list of users this is affecting so that I can pass this along to Mail Chimp to figure out why users did not receive these emails. While the original email intentions have still changed, we are planning on using this system to distribute information about your Kickstarter key codes, therefore we are working to ensure this system works to communicate with you.