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Check out Alpha Two Announcements here to see the latest news on Alpha Two.
Check out general Announcements here to see the latest news on Ashes of Creation & Intrepid Studios.
To get the quickest updates regarding Alpha Two, connect your Discord and Intrepid accounts here.
Comments
It was a follow up of something that I posted before that.
It appears that some users did not receive/open emails that were originally sent out regarding their Kickstarter pledges.
For transparency's sake, we switched from using Kickstarter's email service to our own service via MailChimp. This was so that we could get more granular with who we were targeting for purposes of information, upgrade options, feedback, and of course, surveys.
If you have NOT received an email from us and were a Kickstarter backer, please email us at cs@intrepidstudios.com along with your Kickstarter-registered email address. I am currently compiling a list of users this is affecting so that I can pass this along to Mail Chimp to figure out why users did not receive these emails. While the original email intentions have still changed, we are planning on using this system to distribute information about your Kickstarter key codes, therefore we are working to ensure this system works to communicate with you.
Thank you!
And also, what do you mean about the upgrading I don't quite get it? I am Kickstarter Braver of Worlds package so if I upgrade the Leader of Man Summer Crowdfunding Campaign do I get the Angel/Demon skins too or just the Fire/Ice?
Thanks.
you can change your email here https://www.ashesofcreation.com/account/ however they have swapped to a code system, with the codes being sent out this week. these codes can be applied on the website at a later date
my last E-mail from Intrepid was the ... " KickStarter Account Intergration " E-Mail. Is the " MailChimp " only for those whose E-mail for KickStarter / WebSite does not match ?
And also I don't see any where to put the code system in the account.
All I see Under Account is user name, first name, last name, and E-mail Address.
MailChimp is an email platform meant to customise emails sent to a large bunch of people using separate emails per recipient.
I think what she meant was that they used MailChimp instead of the Kickstarter platform to send the emails to all the backers.
The mail that was sent is obsolete right now, but it is important for all users to have received the mail because it means that MailChimp is working fine.
While yes Kickstarter has rules, regulations etc, it isnt fair to people that couldnt register their package they desired, on kickstarter then having kickstarter members say ohhh ohh we get both but you cant get our rewards. Yet people in the summer rewards are buying the same named package, with pretty much the same rewards in that tier, the only thing they dont receive is the pledge rewards. And it seems that currently that the goals that the studio set doesnt seem that they will be people falling over each other to get. Since some if not many got in on the kickstart deal.
Just saying, and giving my perspective from the other side of the fence. People that are on the KS side, want both and say they are getting both, but people who couldnt get in on the KS would like to get both, since it is kinda of a extending the pledge but cant. Not only are we paying more we are getting less, due to the mad dash on KS the total pledge total for rewards people pledging is not gonna be nearly as high, for the release of the actual KS.
E-Mail Still Valid because my E-mail has already been verified ? and thus MailChimp does not apply to me ... right ?
The way i see, it'll be a detriment for other Players around the World to not* Play such a Fantastic MMORPG-Project such as this:
diversity would really help make the Game shine & spread the Word across the Globe (Hopefully)
No, no.
MailChimp is just an email bot that Intrepid is using to send emails to the backers.
The account integration email is no longer valid because they are doing away with the method.
Instead, they will be sending codes so that you can activate your KS package to your forum account. The codes are not sent out yet, and the code entering part is not in your account settings yet.
As long as you receive the account integration email though, you should be receiving the codes just fine. You just have to wait patiently.
If you have not receive the account integration email, it might be blocked from your mail server, or filtered to spam, or there was something wrong with the address Intrepid put into MailChimp. In that case, you should contact Intrepid directly and ask for help.
Is this the final verdict on Summer Crowdfunding exclusives for those of use who pledged in kickstarter? I would like to see a clean and definitive statement in regard to what Steven proposed about giving these rewards to those of us who pledged above a certain level.
Thanks for the 27th June update here.
As per my email to cs@intrepidstudios.com (which you responded to yesterday thanks) I am confirmed (funds taken) KS pledger that has still not recieved an email even though apparently it was sent to me.
Thanks for being open and honest about the problem and I will eagerly await an update on this.
best
Alusi
Yet another Lie. 5-8 days now turned into Monday or Tuesday at the latest. They just cant help themselves. Why say 5-8 days when its gonna take longer? Why say "Kickstarter Exclusive" then sell the same thing as "Summer Exclusive". I am super skeptical and getting a really bad taste in my mouth.
I received my e-mail with my code about 25 minutes ago. I redeemed it as instructed. I can't seem to find where it says I'm Royalty tier, but it was on time. Eight days from the 23rd. You can't call them a liar. Please be nice. They have a lot of stuff to work on.
Yes received my Braver of Worlds code this morning by Email. Many thanks! So have several of my Guild m8's.
We have all added it to our Ashes accounts but cant see any notifications or changes to our profile settings to indicate this. Is that expected?
Yes agree with Ellaina, Intrepid has a lot to work on so appreciate these things take time!
Great stream last night BTW!
Best
Alusi