Issues with referral program / referrals link

ArchivedUser

hi guys, the referral system recently had some fixes if your still having issues please open up a new thread

ArchivedUser

GOAT  the referrals links issue should now be successfully resolved. Can you please confirm prior to me closing the thread as resolved?
many thanks for your patience,

ArchivedUser

Belewyn said:

Freelancer said:

Still waiting on a reply from them. We have been able to find others with the same problem. Anyone who immediately applied their code the day the codes were sent, or shortly after, are not showing on the backend referral system. Anyone who applied a code within the last week however, shows just fine.

@Freelancer this issue should now be resolved. Can you confirm prior to me closing this thread as resolved.
Many thanks sir,

It is resolved my love.

ArchivedUser

Thanks, freelancer i will be closing this thread, feel free to open up a new one if you run into anything new

ArchivedUser

@Belewyn it seems much better. Go ahead and close. thanks!

ArchivedUser

In your forums said that the referral System are working good. But I don't understand system.

I have:
503 visits (2 counts are equal)
76 referrals converted
80 unpaid (4 more than confirmed?  how is this posible?)
And in Referrals status list have 4 confirmed (same before valor)

I don't understand system count and diferent valors...

Could you help me, please? 

Regards

ArchivedUser

I have 0 concerts so I dunno How did you get so many xD

ArchivedUser

It's not working properly.

One of my friends is my referral and he applied his kickstarter package to his account, i didn't get anything. How do i know he is my referral? Because we created his second account together just to refer me.

Another thing is, I see that on July 4 someone applied a 135$ kickstarter code. I got that in my referral list on the same day ever since July 4. However, another code application just appeared on my referral tab today, which was applied on July 1st. 

ArchivedUser

this is how i understand it, 

hopefully this helps out a bit, i'll try and talk to the sandal master, to see if he can get us a official explanation on what it all means

ArchivedUser

AeonAuron said:

It's not working properly.

One of my friends is my referral and he applied his kickstarter package to his account, i didn't get anything. How do i know he is my referral? Because we created his second account together just to refer me.

Another thing is, I see that on July 4 someone applied a 135$ kickstarter code. I got that in my referral list on the same day ever since July 4. However, another code application just appeared on my referral tab today, which was applied on July 1st. 

if your not seeing someone's ref that should be there, and you've checked that the normal causes are at fault, (i.e. adblockers, cookies turned off, some antiviruses and using the same ip etc) please contact support at cs@intrepidstudios.com they might be able to help you out with that.

there was a issue that was fixed with the KS campaign that's why your only now seeing a July 1st referral. 

ArchivedUser

It appears that the July 1st transaction i see now is "him" the guy i was talking about on my previous comment. Looks fine for me now then, since i dont know who else paid on kickstarter :P

ArchivedUser

@AeonAuron
glad that's all sorted then
@JaPeMo
how about you did that answer some of the question's you had?

ArchivedUser

Thanks @shunex, is very clear. Your notes in table, I understand all this
I dont understand why I have 80 in unpaid referrals and 76 converted? 
In my list of referrals tab have 4 referrals with amount diferent that 0, maybe is by this the diference? 

ArchivedUser

Im glad that's a little easier to understand now  

Hmm not sure why you have 80 instead of 76, i had a look at mine too and it also says i have more than the converted amount, i'll talk to someone and find out could just be a glitch somewhere  

ArchivedUser

I my referral tab said that this amunt come from KS... It isnt normal that have new referrals from KS because KS is finished... This a very interesting question. 

Maybe, IS are adding repeated referrals?, I dont know, maybe is a possibility... 

Thanks to all for your help and help. This thread is very usefull to all members to understand how works this system. 

Regards!!!! 

ArchivedUser

You can see this 4 referrals in this table

ArchivedUser

GOAT said:

@Belewyn it seems much better. Go ahead and close. thanks!

Outstanding, thank you for your patience

ArchivedUser

Diura said:

I have 0 concerts so I dunno How did you get so many xD

same here    We need more friends.

ArchivedUser

Shunex said:

hi there, was your problem resolved?

No it has not been resolved yet

ArchivedUser

hi there @Pitch
the referral system runs into issue's when people have cookies blocked/turned off and 3rd party programs that do that such as adblockers and some antiviruses. if they remake their accounts with cookies and everything enabled they should show up in your stats.

ArchivedUser

Please let us know if you experience any further issues @Gkaruk . At this time I will go ahead and close this thread.

Thank you,

ArchivedUser

@Shunex & @GMSteven any news about this question? 

ArchivedUser

@JaPeMo
still working on it, should learn more tommorow/today

ArchivedUser

Can someone explain to me how the referral page works, in super simple terms? Like, I'm looking at it and I'm so confused... Like, what is this "Ultimate Member Registration" thing? Why is the conversion rate 12.50% and the commission rate 15%? ;A;

ArchivedUser

idk why, but this thread is in my "Unanswered". Just trying to get rid of that writing 

ArchivedUser

It is in everyone's unanswered until the original poster clicks that he has accepted an answer.

ArchivedUser

Korella said:

idk why, but this thread is in my "Unanswered". Just trying to get rid of that writing 

I don't understand why said answered when we don't have an answer for this problem.

 At the moment don't have any answer why or how works the referrals....
If a few days ago the difference was 4, today is 7 ...

88 Unpaid vs 71 converted. = 7...

Regards!!!!

ArchivedUser

Intrepid is currently looking into it, and once they have gotten a answer for you they will post back here

ArchivedUser

Shunex said:

Intrepid is currently looking into it, and once they have gotten a answer for you they will post back here

I know. I know... 

ArchivedUser

I cant find my referral code link, tried to search on e-mail but not couldn't find.